Teresa Head

Licensed Adjuster in FL, TX, SC, NC, CT, DE, GA, NJ, RI, VT.

Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. Ability to work independently and remotely, while managing time efficiently. Knowledge of insurance policies, coverage, and liability determination. Strong attention to detail, critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully with attorneys. Knowledge of innovative tools and platforms for effective claims evaluation.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Point of contact for DC and MD Medicaid and Medicare to obtain medical liens for our clientele. Managed office inventory and placed new supply orders. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices. Elevated customer satisfaction ratings by resolving client and case issues effectively. Prepare weekly deposits of clients' settlement checks. Distribute client settlement checks on a weekly basis. Conducted staff performance evaluations to monitor progress and recommend professional development plan. Directed team of 5 administrative professionals to meet team needs in fast-paced environment.

Maintained business relationships with medical providers, insurance companies and vendors. Aided senior leadership during executive decision-making process, meeting with clients to research case law, collect data, prepare settlement packages and interpret information for daily reports. Settled a caseload of 180 plus clients at a time.