Teresa Hernandez
Altadena,CA
Summary
Hardworking and reliable Office Assistant with strong ability in providing excellent administrative support. Highly organized, proactive and punctual with team-oriented mentality.
Overview
11
11
years of professional experience
Work History
Office Assistant
Pasadena Public Health Department
Pasadena, CA
08.2022 - Current
- Processed and managed data for requisitions, purchase orders, and check requests
- Efficiently managed appointments and coordinated meeting logistics
- Oversaw and ensured the completion of managers' expense-related forms for five department programs. Streamlined processes to increase efficiency and accuracy
- Executed logistical operations for outreach and special events.
Customer Service Representative
Pasadena Water & Power Department
Pasadena, CA
11.2021 - 08.2022
- Provided efficient resolutions for customer questions and concerns through direct interaction or electronic correspondence.
- Provided critical material and guidelines to all PWP customers.
- Established new residential and commercial accounts.
- Experienced in cash handling and processing credit card/check payments through Tyler Munis.
- Managed database creation and maintenance
Senior Outreach Coordinator
Modern Times, Inc.
Altadena, CA
07.2019 - 11.2021
- Experience working directly in communities with residents and businesses as part of project outreach campaigns
- Utilizes cloud-based management system to track and quantify outreach activity
- Conducts multiple outreach efforts which includes outreach calls to firms seeking their interest and facilitating their participation on these community-based projects.
Online Customer Service Representative
Carl K. Gumpert
Los Angeles, CA
12.2015 - 06.2019
- Manage large amounts of incoming calls as online customer service representative
- Identify and assess customers’ needs to process their custom requests
- Build sustainable relationships of trust through interactive communication
- Open and maintain client accounts in the Salesforce database.
Sales Executive
U.S. Gold Trading
Burbank, CA
08.2014 - 12.2015
- Responsible for calling on national accounts to generate new business
- Responsible for processing all online orders for JC Penney, Walmart, and Helzberg
- Assist with daily maintenance with key accounts-JCP, Belk, and Overstock.
Customer Service Representative and Sales Analyst
Charles Garnier
Los Angeles, CA
03.2013 - 12.2013
- Assist with daily maintenance of key accounts-JCP, Ben Bridge, and Helzberg
- Provide account/office assistance to all sales representatives
- Generate sales kits for sales representatives.
Education
High School Diploma -
Ramona Convent Secondary School
06.1989
Chicano Studies -
University of California, Santa Barbara
Santa Barbara, CASkills
- Strong verbal and communication skills
- Organization and prioritization skills
- Accuracy and attention to detail
- Self-motivated and proactive
- Client-customer relationship management focus
Activities
- LinkedIn Learning online courses - City of Pasadena portal
- Customer Service Leadership Certificate
- What to do in the First 90 Days of Your New Job Certificate
- Customer Service Foundations Certificate
- Customer Service: Problem Solving and Troubleshooting Certificate
- Building Rapport with Customers Certificate
- Being an Effective Team Member Certificate
- Creating Positive Conversations with Challenging Customers Certificate
Timeline
Office Assistant
Pasadena Public Health Department
08.2022 - Current
Customer Service Representative
Pasadena Water & Power Department
11.2021 - 08.2022
Senior Outreach Coordinator
Modern Times, Inc.
07.2019 - 11.2021
Online Customer Service Representative
Carl K. Gumpert
12.2015 - 06.2019
Sales Executive
U.S. Gold Trading
08.2014 - 12.2015
Customer Service Representative and Sales Analyst
Charles Garnier
03.2013 - 12.2013
High School Diploma -
Ramona Convent Secondary School
Chicano Studies -
University of California, Santa Barbara
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