Teresa Hernandez
San Diego
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Esthetics Instructor
European Wax Center
01.2021 - Current
- Continued Education. Conducted assessments to identify training needs and tailored programs accordingly.
- Training. Demonstrated our unique waxing techniques and daily operations to all new hires.
- Data Entry. Compiled all of the information and data collected from the day's training and entered everything into the employees' records for future reference.
- Customer Service. Performed all esthetician duties on a daily basis. Executing all scheduled services to customers' satisfaction.
- Sales. Upsold and recommended future services and the use of products to be purchased and used at home.
Store Manager and Esthetician
The Lash Lounge
12.2015 - 11.2020
- Customer Service. Greeted all clients, booked appointments, handled and service related issues, performed payment transactions at the end of service.
- Data Entry. Input all new clients' information to our store's database. Handled all client auto emails and sales email/text blasts.
- Inventory. Kept tract of all supplies and sales inventory on a weekly basis.
- Collaborated with team members to improve service delivery and client satisfaction rates.
- Trainer. Mentored junior estheticians in techniques, customer service, and product knowledge.
- Sterilized equipment for patient treatments.
- Sales. Recommended retail products for at-home use and possible future services.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
Office Manager
Century 21
01.2003 - 06.2006
- Scheduling. Coordinated with over 10 realtors to and their individual schedules to ensure that there was always someone available in the office.
- Hiring. Assisted in onboarding new employees, fostering a positive initial experience.
- Data Entry. Developed and maintained office policies to streamline administrative processes. Listed properties on our website and in our company database
- Inventory. Oversaw inventory management, ensuring adequate supplies for daily operations.
- Filing & Record Keeping. Implemented filing systems that improved document retrieval efficiency.
- Bookkeeping. Handled all of the branches deposits and bill paying. Balanced all of the books and distributed all of the commission checks for our agents.
Merchant Bank Teller
Washington Mutual Bank
06.2001 - 01.2003
- Data Entry. Processed all deposits and withdrawls, both electronically an physical cash.
- Cash handling with cash limits up to half a million dollars. Balanced all of the drawers and books assigned to me.
- Customer Service. Greeted customers and potential customers as they entered the branch. Assisted them with all of their banking needs.
- Sales. I would refer existing members to our loans department and recommended higher yielding savings accounts that we offered.
- Maintained accurate records of transactions and inventory movements using point-of-sale systems.
Education
Esthetics Program - 600 Hours - Escthetics License
Marinello Schools of Beauty
San Diego, CA01-2015
Bachelor of Science - Art History
California State University, San Marcos
San Marcos, CA01-2013
High School Diploma -
Scripps Ranch High School
San Diego, CA01-2001
Skills
Over 20 years of customer service, data entry and record keeping experience
Proficient office skills and computer knowledge
Timeline
Esthetics Instructor
European Wax Center
01.2021 - Current
Store Manager and Esthetician
The Lash Lounge
12.2015 - 11.2020
Office Manager
Century 21
01.2003 - 06.2006
Merchant Bank Teller
Washington Mutual Bank
06.2001 - 01.2003
Esthetics Program - 600 Hours - Escthetics License
Marinello Schools of Beauty
Bachelor of Science - Art History
California State University, San Marcos
High School Diploma -
Scripps Ranch High School
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