Reilly Richardson

• Scheduling appointments, managing online booking systems, and keeping up-to-date records of transactions for up to 30 guests per day
• Handling cash and card payments properly, maintaining a balanced cash register and coordinating deposits
• Cleaning, stocking, and organizing the lobby and shared spaces
• Informed guests of limited time offers and package options through educational selling
• Provided exceptional customer service to ensure positive guest experiences
• Strong task prioritization skills by managing multiple forms of communication with guests and fulfilling day-to-day operations

• Supported visitor experiences, enhancing guest experience through personalized interactions
• Mentored new staff on operational procedures, promoting consistency in gallery operations
• Evaluated exhibit layouts to optimize space utilization and enhance visual impact of artworks
• Assisted in the creation of engaging social media content to increase online visibility for the gallery's exhibitions and events
• Coordinated art installations and exhibitions through teamwork, collaboration with artists, and adhering to operational timelines

Hostess

• Greeting and seating guests, answering phones, and coordinating with servers and back of house employees during busy shifts with up to 500+ covers
• Operated POS and reservation systems such as Toast or OpenTable
• Maintained and cleaned shared spaces including the lobby and bathrooms
• Trained new hosts on closing and opening duties and day-to-day operations
• Communicated effectively with other hosts and managers throughout dining service

Carryout Member

• Inputted to-go orders by phone, answered guest questions and inquiries, and informed of accurate wait times
• Coordinated food preparation, calculated amount of prep needed per day, and restocked boxes, silverware, and condiments
• Double-checked order accuracy, and delivered orders to cars quickly and efficiently
• Assembled condiment bags, catering orders, and to-go orders through communication with other carryout members

Server/Server Assistant

• Bussed, pre-bussed, and reset tables to keep dining room and work areas clean and organized
• Trained and mentored new servers/server assistants on service duties, opening/closing/sidework, and hospitality operations
• Prepared and restocked condiments, bread, butter, and lemons for smooth dining and service transitions
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
• Worked with POS system to place orders, manage bills, and handle complimentary items