Audrey Goodwin
Guest Service Associate
Moncure,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, sales and communication.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
07.2023 - Current
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Sold guests wax packages resulting in thousands of dollars in sales weekly
Dance Teacher
Holly Springs School Of Dance
08.2019 - Current
- Enhanced student performance by implementing creative and engaging dance routines.
- Collaborated with fellow teachers to develop a comprehensive dance curriculum for various age groups and skill levels.
- Assessed students'' progress and provided constructive feedback, enabling continuous improvement in their dance abilities.
- Organized and led rehearsals for successful performances, showcasing students talents and hard work.
Cashier
Food Lion
12.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Applied Science - Cosmetology
Central Carolina Community College
Sanford, NC12.2023
Skills
- Amenities and Accomodations Knowledge
- Sales techniques
- Report Generation
- Excellent communication
- Strong interpersonal skills
- Organizational skills
Timeline
Guest Service Associate
European Wax Center
07.2023 - Current
Cashier
Food Lion
12.2020 - 07.2021
Dance Teacher
Holly Springs School Of Dance
08.2019 - Current
Associate of Applied Science - Cosmetology
Central Carolina Community College