Teresa Hernandez
San Antonio
Overview
36
36
years of professional experience
Work History
Area or Regional Manager
lockaway storage
San Antonio
07.2021 - 12.2024
- Managed up to 4 properties daily, monthly reports, lock checks, auctions, rentals, customer service specialist, up keep of property, CCO member ( a group of managers hand selected by CEOs to organize fundraiser for people or animals in need).
PERSONAL ASSISTANT
Camille Rosengrein
San Antonio
07.2017 - 09.2021
- Answered calls and emails from clients and delivered messages on behalf of executives.
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities.
- Managed high priority and confidential information.
- Ran errands and picked up goods to meet staff needs.
- Made travel and dining arrangements for company members.
- Organized special events and speaking engagements for company leaders and employees.
- Organized important financial documents and receipts into company filing systems.
- Prioritized tasks keeping diligent track of project timelines and deadlines.
- Kept client information and payment data confidential.
- Assisted clients with shopping, transportation and housekeeping activities.
- Built long-term relationships with clients to promote brand reputation and secure business.
- Checked on clients frequently to resolve concerns and answer questions.
- Prepared meals for clients according to health and diet needs.
- Learned client preferences and dislikes to provide individualized service and increase satisfaction.
- Organized client rooms and arranged amenities for use.
- Assisted employers with event planning, organization and setup.
- Ordered new cleaning supplies and sanitation products to prevent shortages.
- Scheduled appointments for clients and handled calendaring tasks.
- Coordinated schedules with clients to provide prompt assistance with daily activities.
MANAGER
Public Storage
San Antonio
11.2020 - 05.2021
- Managed expense and investment budgets to meet business operating plans.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Accomplished department objectives by managing staff and evaluating activities.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
PERSONAL ASSISTANT AND BARTENDER
WALDO'S BAR
San Antonio
02.2009 - 03.2013
- Stocked cabinets or serving areas with condiments and refilled condiment containers.
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.
- Served ice water, coffee, rolls and butter to patrons.
- Set tables with clean linens, condiments and other supplies.
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
- Served food to customers when waiters and waitresses needed assistance.
- Performed served, cleaning, and stocked duties in establishments, such as cafeterias and dining rooms, to facilitate customer service.
- Located items requested by customers.
- Carried food, dishes, trays and silverware from kitchens and supply departments to serving counters.
- Ran cash registers.
- Filled beverage and ice dispensers.
- Greeted and seated customers.
- Carried trays from food counters to tables for cafeteria patrons.
- Mixed and prepared flavors for mixed drinks.
- Refrigerated units with wines and bottled beer and replaced empty beer kegs.
- Garnished foods and positioned on tables to keep visible and accessible.
- Washed glasses or other serving equipment at bars.
SWITCHBOARD OPERATOR
San Antonio medical associates
San Antonio
04.2003 - 11.2008
- Processed incoming and outgoing mail, packages and deliveries.
- Operated telephones, switchboard, intercoms, two-way radios, and public address systems.
- Greeted callers, provided information, transferred calls and took messages as necessary.
- Placed telephone calls and arrange conference calls.
- Informed them of telephone calls, using paging and interoffice communication equipment.
- Routed written or verbal messages to recipients.
- Performed administrative tasks, such as accepting orders, scheduling appointments and meeting rooms and sending and receiving faxes.
- Answered simple questions about clients' businesses using reference files.
- Performed various cash handling tasks, such as collecting payments, making bank deposits and managing petty cash.
- Greeted visitors, logged them in and out of facility, assign them security badges and contact employee escorts.
- Monitored emergency and code alarms, make emergency announcements and route emergency called to appropriate location.
- Provided product information and resolved concerns to assist customers.
ASSISTANT MANAGER
Marbach park apartments
San Antonio
01.1996 - 04.1999
- Communicated with clients to address questions, concerns and needs and provide quality customer service.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Handled employee discipline and termination according to company policies.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Administered annual operating and capital budget to facilitate profitability.
- Minimized staff turnover through appropriate selection, orientation and training.
- Facilitated month-end closing processes, invoicing and journal entries.
- Implemented and developed operational standards, policies and procedures.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
FRONT DESK RECEPTIONIST/ANIMAL CARE ASST
Animal Companion Hospital
04.1989 - 07.1995
- Policed office front entrance, monitoring arrival and departure of staff and visitors.
- Received, sorted and forwarded incoming mail and coordinated pick-ups and deliveries of express mail.
- Handled frequent work process interruptions with flexibility and poise.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Performed routine bookkeeping tasks to record and store financial transactions.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Coordinated pick-up and delivery of express mail services.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Signed for incoming deliveries and notified employees of packages.
- Observed visitor logbook and issued passes to maintain security of premises.
- Processed incoming and outgoing documents via electronic methods and systems.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
Education
Business
SAN ANTONIO COLLEGE
San Antonio, Texas, United States01.1990
Skills
- Event Planning
- Filing
- Calendaring
- Customer Service Oriented
- Customer Service
- Incoming Calls
- Multi-Line
- Switchboard
- Switchboard Operator
- Telephones
- Administrative Tasks
- Front Desk
- Incoming Mail
- Receptionist
- Accounts Payable
- Invoices
- Invoicing
- Closing
- Housekeeping
- Sanitation
- Dining
- Food Service
- Workplace Safety
- Budget
- Budgeting
- Budgets
- Payments
- Bookkeeping
- Strategic Planning
- Cash Handling
- Cash Register
- Retail Sales
- Coaching
- Employee Relations
- Operations
- Staffing
- Etiquette
- Vacuum
- Cabinets
- Scheduling
- Customer Support/Service
- Rentals
- Fundraising
- Expense Management
- People Management
- Performance Management
- Safety/Work Safety
- Staff Training
- Employee Orientation
- Animal Care
- Telephone Skills
Languages
English, Intermediate
Extracurricular Activities
Animals scuba diving horseback riding fundraise crafting fishing
Personal Information
Title: Area or Regional Manager
Work Authorization - Authorized Countries
United States
Timeline
Area or Regional Manager
lockaway storage
07.2021 - 12.2024
MANAGER
Public Storage
11.2020 - 05.2021
PERSONAL ASSISTANT
Camille Rosengrein
07.2017 - 09.2021
PERSONAL ASSISTANT AND BARTENDER
WALDO'S BAR
02.2009 - 03.2013
SWITCHBOARD OPERATOR
San Antonio medical associates
04.2003 - 11.2008
ASSISTANT MANAGER
Marbach park apartments
01.1996 - 04.1999
FRONT DESK RECEPTIONIST/ANIMAL CARE ASST
Animal Companion Hospital
04.1989 - 07.1995
Business
SAN ANTONIO COLLEGE