Teresa Hestkind
Gold Bar,WA
Summary
Banking professional with credit analysis, dispute resolution, and team leadership experience. Reviews credit applications, analyzes financial documents, and prepares lending recommendations using bank policies. Builds strong customer relationships, provides staff training, and supports service improvements through clear communication and reliable follow-through.
Overview
14
14
years of professional experience
Work History
Credit Specialist II
Coastal Community Bank
Everett, Washington
12.2022 - 03.2026
- Negotiated resolutions for disputes between customers and creditors or debt collectors to ensure satisfactory outcomes.
- Reviewed credit applications for Coastal Community Bank lending and deposit relationships.
- Analyzed credit reports, financial statements, and supporting documents for decision support.
- Prepared credit recommendations using bank policies and lending guidelines.
Team Lead
1st Security Bank Of Washington
Mountlake Terrace, WA
09.2012 - 06.2022
- Evaluated employee skills and knowledge, providing hands-on training and mentoring for consumer loans and credit cards. Established an in-house credit card program to enhance service offerings. Addressed inquiries and resolved issues promptly, ensuring high standards of customer service.
Education
High School Diploma -
Edmonds High School
Edmonds, WA06-1989
Skills
- Credit analysis
- Data analysis
- Program management
- Microsoft Office proficiency
- Training program development
- Client service
- Conflict resolution
- Active listening
- Written communication
- Strong work ethic
- Strong work ethic
Accomplishments
- Awarded employee of the year, as a Team Lead with 1st Security Bank.
Timeline
Credit Specialist II
Coastal Community Bank
12.2022 - 03.2026
Team Lead
1st Security Bank Of Washington
09.2012 - 06.2022
High School Diploma -
Edmonds High School