Teresa Hunter
Grove City,OH
Summary
Dedicated and knowledgeable individual with over 10 years' experience in Customer Service. Skilled in creating positive customer relations, assisting with accounts and providing product information and tech support.
Overview
38
38
years of professional experience
Work History
Home Health Aide
Visiting Angels Home Care
08.2023 - Current
- Helped clients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
United States Postal Service, USPS
12.1989 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally via phone and email.
- Developed rapport with customers through excellent verbal and written communication skills.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
Receptionist
Dr. Reuter
06.1986 - 12.1989
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and courteously to make and confirm appointments and answer patients questions.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company by copying, faxing, and filing documents and insurance claims.
Education
No Degree - Sciences, Health Care, Office Management
Columbus State Community College
Columbus, OHSkills
- Customer Relations
- Verbal and written communication skills
- Problem-solving abilities
- Microsoft Office Suite
- Appointment Scheduling
- Product Knowledge
Additional Information
Excellent verbal and written communication skills
Basic computer skills including Microsoft 365
Professional and effective problem-solving skills
Competent multitasking and organizational skills
Timeline
Home Health Aide
Visiting Angels Home Care
08.2023 - Current
Customer Service Representative
United States Postal Service, USPS
12.1989 - 07.2023
Receptionist
Dr. Reuter
06.1986 - 12.1989
No Degree - Sciences, Health Care, Office Management
Columbus State Community College
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