Maria Teresa Iglesias
Carrollton
Summary
Highly dedicated professional with progressive experience in administrative, supervisory, and field experience pertaining to federal grants, billing, customer service, and code enforcement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Development Program Specialist
City of Carrollton
01.2021 - 01.2025
- Compiled and analyzed data for grant related legally mandated reports.
- Compiled and assisted in the analysis of financial data related to grant program activities.
- Assisted in the design and implementation of marketing and outreach materials to ensure public exposure to program offerings
- Assisted with audits associated with applicable grant programs.
Code Enforcement Officer
City of Carrollton
01.2019 - 01.2021
- Neighborhood Integrity Inspector: Performed proactive inspections of residential and commercial properties.
- Responded to citizen complaints for possible violations of the Uniforms Housing Code, the Carrollton Code of Ordinances, and the Comprehensive Zoning Ordinance.
- Maintain records of inspections, violations, citations, corporate summons, and represented the city in court.
- Multi-family Inspector: Performed annual inspections of apartment communities and motels.
- Responded to multi-housing complaints for possible violations of the Uniform Housing Code, the Carrollton Code of Ordinances, and the Comprehensive Zoning Ordinance.
- Created and maintained records of annual and subsequent inspection reports and corporate summons, and represented the city in court.
Support Service Supervisor
City of Carrollton
01.2017 - 01.2019
- Supervised and participated in administrative support activities for the Resolution Center.
- Prepared training materials, monthly report for performance measurements and waste vendor fees, and staff schedules to meet demand of call volume.
- Approved bill adjustments, leak adjustments and staff payroll timesheets.
- Conducted call research for escalated call back requests and call audits.
- Monitored daily call volume and adjusted staff schedule to meet incoming calls and provided call taking support during peak hours to maintain short call holding volume.
- Assisted Utility Billing in maintaining and entering new addresses in Naviline and assisted billers with procedural questions and processes.
- Provided new hires with phone and system training and scheduled field training with department leads.
Assistant Billing Coordinator
City of Carrollton
01.2001 - 01.2007
- Maintained and updated ownership and property valuations.
- Maintained Mowing Lien Records, provided payoff requests, processed mail payments for deposit.
- Aided the Resolution Call Center with customer water accounts questions.
- Acted as back up for cashiers and mail payment processing clerk.
- Assisted Cashiers with front counter escalations or water account questions.
- Ensured Oracle interface completed processing work orders by correcting errors.
Skills
- Excellent knowledge of research methods and investigative techniques
- Ability to interpret laws, ordinances, and resolutions regarding enforcement
- Scheduling proficiency
- Training coordination
- Office administration
- Project management
- Twelve years of field experience as Registered Code Enforcement Officer
- Report generation
- Project coordination
- Vendor management
Certification
Registered Code Enforcement Officer
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Community Development Program Specialist
City of Carrollton
01.2021 - 01.2025
Code Enforcement Officer
City of Carrollton
01.2019 - 01.2021
Support Service Supervisor
City of Carrollton
01.2017 - 01.2019
Assistant Billing Coordinator
City of Carrollton
01.2001 - 01.2007