Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Ilunga

Lewiston,ME

Summary

Dedicated professional with experience at Independence Association of Maine, skilled in client support and behavior redirection. Proven ability to maintain a safe environment and document client progress effectively. Strong time management and first aid skills enhance my capacity to assist clients in achieving their wellness goals.

Overview

2
2
years of professional experience

Work History

Direct Support Professional

Independence Association Of Maine
02.2025 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Front Office Coordinator

Immigrant Resource Center
05.2024 - 05.2025
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.

Volunteer Interpreter

Immigrant Resource Center
07.2023 - 01.2024
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Assistance to Teacher Intern

YWCA Child Care Services Lewiston, Maine
02.2023 - 03.2023
  • Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
  • Enhanced student understanding by implementing creative activities and interactive teaching methods.
  • Utilized data-driven instruction to modify lesson plans based on student assessment results, maximizing learning outcomes.
  • Adapted instructional approaches to accommodate different learning styles, ensuring all students had access to course content.

Education

Hospitality Administration And Management

ISTM Lubumbashi
DR CONGO
07-2012

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Languages

English
Full Professional
French
Full Professional
Portuguese
Full Professional
Swahili
Full Professional
Lingala
Full Professional

Timeline

Direct Support Professional

Independence Association Of Maine
02.2025 - Current

Front Office Coordinator

Immigrant Resource Center
05.2024 - 05.2025

Volunteer Interpreter

Immigrant Resource Center
07.2023 - 01.2024

Assistance to Teacher Intern

YWCA Child Care Services Lewiston, Maine
02.2023 - 03.2023

Hospitality Administration And Management

ISTM Lubumbashi

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