Teresa Jackson
Mountain Home AFB,ID
Summary
Experienced in ensuring proper care and handling of resale merchandise to maintain quality and safety. Skilled in locating items for customers, rotating stock, stacking containers, and conducting inventory checks. Proficient in operating computer systems to calculate prices and label merchandise accurately. Adept at arranging stock on shelves and creating visually appealing displays to enhance the shopping experience
Overview
25
25
years of professional experience
Work History
Lead Selling Specialist
Shiseido
Fresno , CA
11.2017 - 08.2024
- Developed training programs for new employees on selling techniques and product features.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
- Created dynamic of mutual understanding with customers, engaging through questions and appropriate comments and recommendations based on responses.
Fragrance Counter Manager
Macys Department Store
Fresno, CA
11.2010 - 11.2017
- Recruited, trained, managed, coached, and motivated a team of 15 to 30 sales associates, depending on the time of year.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Resolved customer issues quickly and efficiently while maintaining positive relationships with customers.
Shift Manager
Hometown Buffett
Fresno, CA
02.2005 - 08.2008
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Ensured compliance with food safety regulations and quality standards.
- Assisted in resolving escalated customer service issues in a timely manner.
Assistant Store Manager
Full O Bull
Fresno, CA
01.2000 - 02.2005
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Ensured compliance with all safety regulations throughout the store premises.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Education
Associate of Applied Science - Criminal Justice
Head College
Fresno, CA11-2010
Skills
- Goal oriented
- Cross-selling techniques
- Effective communication
- Team cooperation
- Problem-solving
- Conflict resolution
Timeline
Lead Selling Specialist
Shiseido
11.2017 - 08.2024
Fragrance Counter Manager
Macys Department Store
11.2010 - 11.2017
Shift Manager
Hometown Buffett
02.2005 - 08.2008
Assistant Store Manager
Full O Bull
01.2000 - 02.2005
Associate of Applied Science - Criminal Justice
Head College
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