Teresa Jakcsy

Toledo

Summary

Dynamic team leader with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven ability to empower staff through effective training and delegation, resulting in improved team performance. Expert in cash handling and maintaining safety standards, consistently delivering outstanding service and fostering loyal clientele.

Overview

years of professional experience

Work History

Team Leader

Applebee's Neighborhood Grill & Bar

07.2016 - Current

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Shift Manager/Key Holder

Payless Shoe Source

01.2015 - 07.2015

Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.

Sales Associate

Walmart

02.2014 - 05.2015

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Elmwood High School

Bloomdale, OH

06-1994

Skills

Problem-solving
Attention to detail
Goal setting
Safety processes and procedures
Staff education and training
Cash handling

Strong multitasking
Exceptional customer service
Highly reliable
Outgoing personality
Memory retention
Strong work ethic

Interests

Crafting and DIY Projects
Kayaking
Knitting and Crocheting
Animal Care

Timeline