Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

TERESA JONES

Sparta,GA

Summary

Adept at driving operational efficiency and enhancing team productivity, my tenure at Liberty Mutual showcases a proven track record in staff management and continuous improvement. Leveraging technical support expertise and a knack for problem-solving, I've spearheaded initiatives that significantly improved performance metrics and fostered a culture of teamwork and collaboration. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I've relied on my independent decision-making skills and sound judgment to positively impact company success.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

Liberty Mutual
Duluth, GA
03.2016 - 04.2020
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Developed processes to save on costs and prevent losses.
  • Resolved daily system issues daily for 225 users.
  • Managed and revised Audit processes for employee ID's roles and responsibilities working closely with Sarbanes Oxley Compliance guidelines.

Senior Business Analyst

Liberty Mutual - Commercial Insurance Claims
08.2014 - 03.2016
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.

Resource Manager

Liberty Mutual - Commercial Insurance Company
Tampa, FL
02.1985 - 03.2014
  • Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
  • Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
  • Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
  • Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
  • Enhanced team productivity with regular performance evaluations and targeted training programs.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Evaluated performance metrics regularly, identifying opportunities for continuous improvement in operations management.
  • Managed complex projects involving multiple stakeholders, delivering desired outcomes on time and within budget constraints.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • OFFICE MANAGER - REAL ESTATE REPAIRS, OFFICE ISSUE RESOLUTION
  • Coordinated with maintenance teams to ensure timely repairs and regular upkeep of properties, maintaining high standards for tenants.
  • SAFETY COORDINATOR
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • BUSINESS CONTINUITY PLANNER COORDINATOR
  • Established a culture of proactive risk management within the organization by promoting best practices in disaster prevention and mitigation.
  • Coordinated with external partners such as first responders and local authorities during crisis situations, fostering strong community relations.
  • Ensured regulatory compliance by aligning company policies with industry best practices and guidelines.
  • Increased employee awareness on crisis management through regular training sessions and workshops, resulting in a more resilient workforce.

Support Specialist

Liberty Mutual- Commercial Insurance Claims
03.1980 - 02.1984
  • Worked in a variety of Roles such as, Office Receptionist, Case Creation Processor, Workers Compensation Adjuster, Team Leader of the Support Group.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Skills

  • Problem Solving
  • Operational Efficiency
  • Staffing oversight
  • Incident Management
  • Recovery strategies
  • Safety and compliance inspections
  • Training and mentoring
  • Technical support expertise
  • Staff Management
  • Technical Support
  • Continuous Improvement
  • Teamwork and Collaboration
  • Regulatory Compliance
  • Quality Assurance
  • Performance Management
  • Work Planning and Prioritization

Accomplishments

  • Sustained high performer throughout entire work history.
  • Many internal awards based on performance.
  • Merit and incentive bonus received consistently as a high performer.

Certification

  • Certified WCCP 2000-2010

Timeline

Regional Operations Manager

Liberty Mutual
03.2016 - 04.2020

Senior Business Analyst

Liberty Mutual - Commercial Insurance Claims
08.2014 - 03.2016

Resource Manager

Liberty Mutual - Commercial Insurance Company
02.1985 - 03.2014

Support Specialist

Liberty Mutual- Commercial Insurance Claims
03.1980 - 02.1984
TERESA JONES