Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa JONES

Sherman

Summary

Dedicated customer service representative with extensive experience in complaint resolution, prescription processing, and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and problem-solving.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Walmart Pharmacy
Carrollton
08.2006 - 07.2024
  • Resolved customer complaints by providing effective solutions promptly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer issues with knowledgeable, friendly service, enhancing customer satisfaction.
  • Answered customer inquiries, ensuring accurate information on products and services.
  • Assisted customers with prescription inquiries and medication information.
  • Processed prescription orders using pharmacy management software.
  • Collaborated with healthcare providers to verify medication details.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

RL Turner
Carrollton, TX
05-1973

Skills

  • Customer relationship management
  • Conflict resolution
  • Complaint resolution
  • Prescription processing
  • Medication verification
  • Data entry

Timeline

Customer Service Representative

Walmart Pharmacy
08.2006 - 07.2024

High School Diploma -

RL Turner
Teresa JONES