Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Kasper

Dayton

Summary

Committed to providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Big Sandy Supertore
10.2023 - Current
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names

FRONT END ASSOCIATE

Menards
05.2021 - 02.2023
  • Customer service area (rental and returns)
  • Inventory, help check out customers, took online courses to help improve my skills and learn more about products

FRONT COUNTER CREW MEMBER

The Cakery
05.2015 - 05.2021
  • Ensured accuracy of orders by verifying prices and quantities prior to ringing sales transactions
  • Built customer relationships by providing exceptional service
  • Operated cash register to process payments quickly and accurately

Education

West Noble
Ligonier, Ind.
05.1989

Skills

  • Cash Deposit Preparation
  • Account Balancing
  • Compliance Reporting
  • Clerical Skills
  • Customer And Client Relations

Timeline

Customer Service Specialist

Big Sandy Supertore
10.2023 - Current

FRONT END ASSOCIATE

Menards
05.2021 - 02.2023

FRONT COUNTER CREW MEMBER

The Cakery
05.2015 - 05.2021

West Noble

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Teresa Kasper