Teresa Kovanda
Palatine,IL
Summary
Adaptable passenger service agent with extensive experience in airline customer service and cabin support. Strong in passenger assistance, gate coordination, and mobility equipment selection. Committed to efficient operations, safe communication, and consistent service quality.
Overview
39
39
years of professional experience
Work History
Passenger Service Agent
Prospect/ Unifi Aviation
Des Plaines, Illinois
05.2022 - Current
- Welcomed passengers, providing assistance with inquiries and directions to enhance their travel experience.
- Ensured customer service standards by promptly addressing passenger concerns and questions.
- Assessed passenger needs to offer tailored assistance and recommend suitable mobility equipment.
- Carried and used radio or pager to communicate with airport staff.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Flight Attendant
American Airlines
Des Plaines, Illinois
12.1987 - 03.1998
- Managed passenger concerns and de-escalated conflicts with calm, professional communication.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Served beverages and meals while maintaining attentive, courteous cabin service standards.
- Assisted customers with boarding, seating, and carry-on stowage during American Airlines service.
Education
GED -
Muskegon Community College
Muskegon, MI05-1987
GED -
Reeths-Puffer High School
Muskegon, MI04-1986
Skills
- Passenger service systems
- Airport radio communication
- Mobility equipment selection
- Passenger check-in
- Gate coordination
- Customer service
Timeline
Passenger Service Agent
Prospect/ Unifi Aviation
05.2022 - Current
Flight Attendant
American Airlines
12.1987 - 03.1998
GED -
Muskegon Community College
GED -
Reeths-Puffer High School