Summary
Work History
Education
Timeline
Generic

Teresa Lamprey

Scottsdale,AZ

Summary

Hardworking, self motivated, Magna Cum Laude graduate of Arizona State University is looking for a new opportunity.

After an 18 year hiatus from the traditional work force, where i raise two successful children, I am ready for my next challenge. I am seeking a position that will both challenge myself and help the company prosper and develop with my contributions.

Work History

Customer Service Representative

Amazon
Scottsdale, AZ
12.2023 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Homemaker

Self-employeed
Scottsdale, AZ
10/01/04 - Current
  • Developed positive relationships with each of my children in order to create a loving, positive and safe environment.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.

Reservation Agent

US Airways
Phoenix, AZ
09/01/01 - 10/01/04
  • Relayed information on availability, pricing and discounts to customers.
  • Researched and resolved customer issues.
  • Ensured that all customer interactions were handled in a professional manner at all times.
  • Assisted customers with reservations and cancellations in accordance with airline and FAA policies.

Travel Consultant

Travel Bridge
Scottsdale, AZ
2/01/00 - 06/01/01
  • Searched and confirmed travel reservations for customers.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Processed credit and debit payments and handled confidential information with discretion.

Education

Bachelor of Science - Recreation Management / Tourism

Arizona State University
Tempe, AZ
05.2004

Timeline

Customer Service Representative

Amazon
12.2023 - Current

Homemaker

Self-employeed
10/01/04 - Current

Reservation Agent

US Airways
09/01/01 - 10/01/04

Travel Consultant

Travel Bridge
2/01/00 - 06/01/01

Bachelor of Science - Recreation Management / Tourism

Arizona State University

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Teresa Lamprey