Teresa Lane

• Provided supervisory oversight for Judicial Circuit 7, including 4 counties
• Fostered strong community relationships through stakeholder engagement
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
• Preparing weekly utilization reports, monthly invoice reports and operational performance reports
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.

• Responsible for providing clients with protective hairstyling and aiding in natural hair care
• Building confidence through the art of hair
• Networking with clients while contributing to current knowledge
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

AA Duties

• Data Entry
• Creating Physical/Electronic Case Files with labels
• Answering Phone Calls
• Ordering office supplies
• Professional Email Etiquette
• Greeting/Assisting Clients
• Producing correspondence memos, letters, faxes, and forms
• Assisting in preparation of regularly scheduled reports
• Serves as contact person to DJJ for all office equipment and/or needs
• Responsible for confidential and time sensitive material
• Assisting in training department to ensure program staff have completed required trainings and is documented

Case Manager Duties

• Responsible for managing a caseload up to 30 diverted youth
• Completing intensive supervision to youth through individual, collateral, and parental contacts
• Communicating with office team and maintaining knowledge of all available community resources, classes, and groups
• Attending/ facilitating client classes as required
• Completing appropriate referrals to community agencies while completing a follow-up within timeframe defined by Quality Improvement Standards
• Making sure youth are complying with all sanctions and goals as outlined in their plan (Mental Health/ Substance Abuse/ School/ Curfew, etc.)
• Maintaining contact with all collateral services and Juvenile Justice Probation Officers as needed and within timeframe defined by Quality Improvement Standards
• Utilizing and updating internal electronic databases continuously and consistently with requirements, case details, etc.)

Senior Case Manager

• Assisting Supervisor with providing day-to-day supervision to AA's, Case Managers, and Consulting Clinicians to ensure caseloads are appropriately managed and the program is meeting contract requirements
• Assisting in completing Initial reviews of all referrals for program appropriateness and continue to review files per contract requirements
• Assisting in conducting and participating in staffing, supervision, and case reviews
• Providing crisis management, debriefing, and consultation to staff when necessary
• Assisting in ensuring that program staff are complying with regulations and timelines of funding sources, Quality Improvement goals, and contract standards
• Assisting in the completion of all invoicing and making sure it is completed accurately and in a timely manner
• Assist in training and mentoring all staff, new and current, on agency policies, procedures, and rules
• Facilitate monthly meetings to assist case managers within caseloads that may display difficulty
• Displaying leadership at all times
• Assisting in resume reviews, screening potential candidates, face to face interviewing
• In collaboration with staff, identify program needs, goals, priorities and service gaps
• Create and execute action plans to address findings
• Assisting in establishing and maintaining circuit advisory council with meetings to be held at least quarterly
• Staying updated of trends, opportunities, and challenges within agency's client population by networking at community meetings
• Attending stakeholder meetings, including but not limited to Juvenile Justice Council Meetings and other community provider meetings
• Working closely with other agencies to identify opportunities for collaboration and coordination of services
• Providing leadership within the professional community by representing the needs and interests of the community
• Maintaining a caseload of 20 diverted youth while completing all duties of a Case Manager as listed above

• Hosting interviews/ Hiring New Staff
• Training Crew and Delegating Tasks
• Managing large amounts of money
• Inputting Data/Operating POS System
• Managing labor/times
• Ensuring a safe, fun and comfortable workspace environment
• Customer Satisfaction
• Counting/Inputting Inventory
• Serve Safe Certified
• Scheduling Crew