Teresa Lawson
Chanhassen,MN
Summary
Results-driven operations manager with a proven track record in streamlining processes and enhancing client satisfaction. Skilled in problem resolution and team collaboration, delivering measurable improvements in service delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Closer
Legacy Title
Edina, MN
04.2022 - Current
- Developed and implemented streamlined operational procedures to enhance efficiency in title processing.
- Collaborated with cross-functional teams to ensure compliance with regulatory standards in real estate transactions.
- Managed client communications, providing timely updates and resolving inquiries related to title services.
- Analyzed market trends to identify opportunities for improving service offerings and client satisfaction.
- Oversaw complex title searches, ensuring accuracy of property records and documentation integrity.
- Coordinated with legal professionals to facilitate smooth resolution of title disputes and issues.
- Evaluated existing processes, recommending enhancements that resulted in improved turnaround times for clients.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Executive Closing Manager
Edgewater Title
Bloomington, MN
02.2021 - 04.2022
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve customer satisfaction metrics.
- Mentored junior staff, fostering skill development and promoting best practices in service delivery.
- Analyzed market trends to inform decision-making and drive business growth strategies.
- Managed project timelines, ensuring alignment with organizational goals and timely execution of deliverables.
Closing Branch Manager and Closer
Edina Realty Title
Edina, MN
05.2001 - 02.2021
- Directed branch operations to ensure compliance with company policies and regulatory standards.
- Implemented strategic initiatives to enhance customer service and increase client satisfaction.
- Mentored staff, fostering professional development and enhancing team performance through effective training programs.
- Analyzed market trends to inform business strategies and optimize service offerings for clients.
- Collaborated with cross-functional teams to streamline processes, improving operational efficiency and workflow.
- Managed budget allocations, ensuring resource optimization while meeting financial objectives of the branch.
- Cultivated relationships with key stakeholders to drive business growth and expand referral networks.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Education
High School Diploma -
Enderlin Public Schools
EnderlinCertificate of Completion / Dental Assisting - Dental Assisting
Moorhead Technical College
Moorhead03-1992
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Administrative skills
- Motivation
- Problem resolution
- Team player
- Strategy development
Certification
- Licensed Closer
- Licensed Notary
Timeline
Executive Closer
Legacy Title
04.2022 - Current
Executive Closing Manager
Edgewater Title
02.2021 - 04.2022
Closing Branch Manager and Closer
Edina Realty Title
05.2001 - 02.2021
High School Diploma -
Enderlin Public Schools
Certificate of Completion / Dental Assisting - Dental Assisting
Moorhead Technical College