Teresa L. Ciancaglini
Clifton Springs,NY
Summary
Experienced healthcare administrator with a proven track record in effectively leading and managing medical practices. Strong emphasis on fostering team collaboration, optimizing operations, and achieving tangible results. Demonstrated expertise in staff management, patient relations, budgeting, and compliance. Known for reliability and adaptability, ensuring seamless practice operations and delivering high-quality patient care.
Overview
29
29
years of professional experience
Work History
Medical Practice Manager
Rochester Regional Health System
11.2020 - 04.2025
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance. Interviewed, hired, and performance managed for the practices
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Responsible for budgets, quality projects, implementation of new processes and monthly reports
Program Nurse (LPN)
Happiness House
09.2014 - 11.2020
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
Private Duty Nurse
Self Employeed
01.2010 - 09.2014
- Provided compassionate care for patients, resulting in positive feedback from families.
- Administered medications accurately and efficiently, ensuring proper dosages and timely treatments.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Facilitated smooth transitions between hospital discharge and home-based care through thorough communication with all parties involved.
Program Director
Diversified Clinical Services
09.2006 - 11.2009
- Implementation, ongoing management and strategic growth of the program
- Maintain collaborative consultative client relationship's; integrate the program within the hospital organization
- Oversee the day to day operations of outpatient services, for wound care and hyperbaric medicine
- Management of budgets, reimbursement, community education , initiating and developing key relationships.
- Management of 15-20 employees, implementing policies, procedures and ensuring compliant with regulatory guidelines
Clinic Manager
Finger Lakes Community Health
11.2004 - 03.2006
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enhanced team performance by providing regular training and professional development opportunities.
General Manager
American HomePatient
04.1996 - 07.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Licensed Practical Nurse - Nursing
Wayne Finger Lakes B.O.C.E.S
Newark, NY03-1982
Skills
- Management
- Supervising Staff
- Customer Service
- Quality Assurance
- Team Leadership
- Networking
- Revenue Growth
- Relationship Building
- Negotiation
- Service Contract Management
- Grant Management
- Cost Savings
- Performance Awards
Timeline
Medical Practice Manager
Rochester Regional Health System
11.2020 - 04.2025
Program Nurse (LPN)
Happiness House
09.2014 - 11.2020
Private Duty Nurse
Self Employeed
01.2010 - 09.2014
Program Director
Diversified Clinical Services
09.2006 - 11.2009
Clinic Manager
Finger Lakes Community Health
11.2004 - 03.2006
General Manager
American HomePatient
04.1996 - 07.2004
Licensed Practical Nurse - Nursing
Wayne Finger Lakes B.O.C.E.S
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