Summary
Overview
Work History
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Teresa Lewis

Jasper,GA

Summary

Dynamic customer service professional with extensive experience at Uhaul Moving And Storage, excelling in conflict resolution and upselling. Proven ability to manage high-stress situations while maintaining a positive environment. Skilled in data entry and active listening, consistently enhancing customer loyalty and satisfaction through empathetic interactions.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
05.2025 - Current

-rented out and returned trucks and storage units, doing thorough inspections daily.

-properly hooked up and parked trailers on the daily, dispatching to different locations

-accountable for auction winners of said storage units, responsible for deposit/ necessary payments for auction.

-worked alone most days, meaning i had full responsibility of store/ store funds

-checked in mass shipments for store

-checked in transfers of trucks/ trailers from different locations

-sold trucks we provided for sale.

-upsold storage units/ truck rentals

-responsible for keys to the property

-managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-resolved customer complaints with empathy, resulting in increased loyalty and repeat business

-handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shift Lead

Woodbridge Inn Restaurant
07.2024 - 04.2025

spotted bartender, shift lead, server, housekeeper

-ran restaurant alone at times, being the only server, hostess and bartender.

-resolved customer complaints/ concerns

-maintained positive attitude/ environment across whole restaurant

answered all phone calls, including reservations, refunds, gift cards, and payments.

-cleaned rooms and property.

-responsible on certain days of all funds going in and out of restaurant

-gave customers feeling of satisfaction and comfort whilst serving them, seating them, making their alcoholic beverages and running food to their tables.

Server

Rocco’s Pub
03.2024 - 07.2024

-very high volume restaurant, handling high amounts of cash daily.

-some days i was responsible for 50+ people parties independently.

-dealt with every kind of person you could think of, making everyone feel comfortable no matter the circumstance.

-listened to very intoxicated customers over loud volumes of live music.

-made customers feel valued and welcomed

-ran food to tables, as well as all alcoholic beverages.

-worked 12+ hour days on weekends

-took orders with no server booklet, meaning i have pretty good memory.

Overnight Store Associate

Racetrac Gas Station
10.2023 - 03.2024

-cleaned ovens, floors, yogurt machines, soda machines, and fryers

-responsible for lottery winnings/ tickets

-keeping up with store inventory, keeping store maintained and well stocked

-responsible for personal drawer funds for 10+ hours at a time

-resolve customer conflicts at all times of the night

-sold high volumes of diesel gas

-restocked entire store including showroom, bathroom, kitchen, and shelves.

-checked in nightly shipments to the store, putting away 35+ lb boxes independently

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Additional Information

Love working in high volume environments. You tell me to jump and i will typically not ask how high. Will provide comfort and satisfaction to not only customers but employees i work with as well. :)

Timeline

Customer Service Representative

Uhaul Moving And Storage
05.2025 - Current

Shift Lead

Woodbridge Inn Restaurant
07.2024 - 04.2025

Server

Rocco’s Pub
03.2024 - 07.2024

Overnight Store Associate

Racetrac Gas Station
10.2023 - 03.2024
Teresa Lewis