
Dynamic customer service professional with extensive experience at Uhaul Moving And Storage, excelling in conflict resolution and upselling. Proven ability to manage high-stress situations while maintaining a positive environment. Skilled in data entry and active listening, consistently enhancing customer loyalty and satisfaction through empathetic interactions.
-rented out and returned trucks and storage units, doing thorough inspections daily.
-properly hooked up and parked trailers on the daily, dispatching to different locations
-accountable for auction winners of said storage units, responsible for deposit/ necessary payments for auction.
-worked alone most days, meaning i had full responsibility of store/ store funds
-checked in mass shipments for store
-checked in transfers of trucks/ trailers from different locations
-sold trucks we provided for sale.
-upsold storage units/ truck rentals
-responsible for keys to the property
-managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
-resolved customer complaints with empathy, resulting in increased loyalty and repeat business
-handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
spotted bartender, shift lead, server, housekeeper
-ran restaurant alone at times, being the only server, hostess and bartender.
-resolved customer complaints/ concerns
-maintained positive attitude/ environment across whole restaurant
answered all phone calls, including reservations, refunds, gift cards, and payments.
-cleaned rooms and property.
-responsible on certain days of all funds going in and out of restaurant
-gave customers feeling of satisfaction and comfort whilst serving them, seating them, making their alcoholic beverages and running food to their tables.
-very high volume restaurant, handling high amounts of cash daily.
-some days i was responsible for 50+ people parties independently.
-dealt with every kind of person you could think of, making everyone feel comfortable no matter the circumstance.
-listened to very intoxicated customers over loud volumes of live music.
-made customers feel valued and welcomed
-ran food to tables, as well as all alcoholic beverages.
-worked 12+ hour days on weekends
-took orders with no server booklet, meaning i have pretty good memory.
-cleaned ovens, floors, yogurt machines, soda machines, and fryers
-responsible for lottery winnings/ tickets
-keeping up with store inventory, keeping store maintained and well stocked
-responsible for personal drawer funds for 10+ hours at a time
-resolve customer conflicts at all times of the night
-sold high volumes of diesel gas
-restocked entire store including showroom, bathroom, kitchen, and shelves.
-checked in nightly shipments to the store, putting away 35+ lb boxes independently
Love working in high volume environments. You tell me to jump and i will typically not ask how high. Will provide comfort and satisfaction to not only customers but employees i work with as well. :)