Teresa Majors
Medina,OH
Summary
- Dynamic and detail-oriented professional with extensive experience at Airgas Great Lakes, excelling in customer service and administrative roles. Proven problem-solver with strong organizational skills, adept at enhancing customer satisfaction and ensuring regulatory compliance. Recognized for effectively managing high-stress situations while maintaining professionalism and accuracy in payroll processing.
Overview
17
17
years of professional experience
Work History
Plant Administrator
Airgas Great Lakes
Oakwood, OH
03.2010 - 05.2016
- Assisted with special projects as needed, providing valuable insights and expert knowledge to ensure successful outcomes for plant-related initiatives.
- Played a key role in achieving regulatory compliance by staying current on industry standards and updating internal procedures accordingly.
- Provided exceptional customer service to internal stakeholders by promptly addressing inquiries and resolving issues related to plant administration functions.
- Maintained high levels of accuracy while processing payroll information for all employees at the plant location.
- Enforced health and safety protocols to promote safe working environment.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending
- Handled paperwork processing while maintaining adherence to regulations and company policies.
Customer Service Representative
Airgas Great Lakes
Brookpark, OH
01.2007 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrator/Customer Service Representative
Linde Gas LLC - Call Center
Valley View, OH
08.2002 - 01.2007
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Customer Service Representative
Linde Gas LLC - Specialty Gas Plant
Maumee, OH
10.1999 - 08.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Rossford High School
Rossford, OH05.1994
Skills
- Scheduling coordination
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
- Troubleshooting skills
- Organizational skills
Timeline
Plant Administrator
Airgas Great Lakes
03.2010 - 05.2016
Customer Service Representative
Airgas Great Lakes
01.2007 - 03.2010
Administrator/Customer Service Representative
Linde Gas LLC - Call Center
08.2002 - 01.2007
Customer Service Representative
Linde Gas LLC - Specialty Gas Plant
10.1999 - 08.2002
High School Diploma -
Rossford High School