Teresa Marquez
Thornton,CO
Summary
Hardworking and reliable job seeker with strong organizational skills eager to secure entry-level customer service position.
Overview
24
24
years of professional experience
Work History
Senior Caregiver
Senior Helpers
2024.09 - Current
- Provided compassionate and reliable care to individuals with diverse needs, assisting with activities of daily living, medication management, and emotional support".
- Dedicated to ensuring the comfort, safety, and well-being of clients, providing personalized care plans and adapting to changing needs.
- Provided companionship and emotional support to elderly individuals, fostering a sense of dignity and independence".
- Dementia Caregiver:Provided specialized care and support to individuals with dementia, utilizing effective communication strategies and creating a safe and stimulating environment.
Homemaker
Self-Employed
2008.06 - 2024.09
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Conflict resolution expert.
- Maintained a clean and safe environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Formulated and balanced a budget.
- Self motivated works well without supervision.
Stateroom Attendant
Norwegian Cruise Line
2005.04 - 2006.08
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Call Taker
Metro Taxi Cab
2001.02 - 2005.04
- Directed dispatching, routing and tracking of 75 fleet vehicles.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Typed incoming information promptly, maintaining 100% accuracy rate.
- Received call from passengers requesting taxi rides.
- Scheduled trips with correct customer information.
Education
GED - General
Front Range Community College
Westminster, CO09.2009
Skills
- Customer Service
- Time Management
- Excellent Communication
- Attention to Detail
- Calm and Professional Under Pressure
Timeline
Senior Caregiver
Senior Helpers
2024.09 - Current
Homemaker
Self-Employed
2008.06 - 2024.09
Stateroom Attendant
Norwegian Cruise Line
2005.04 - 2006.08
Call Taker
Metro Taxi Cab
2001.02 - 2005.04
GED - General
Front Range Community College