Teresa Martin
Fredericktown
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Mansfield Plumbing Products
01.2014 - Current
- Answer constant flow of customer calls and emails promptly with minimal wait times.
- Listened actively to customers, resolved concerns efficiently, and escalated major issues to supervisor for timely resolution.
- Delivered primary customer support to internal and external customers, ensuring their needs were met promptly.
- Process customer orders promptly to increase customer satisfaction.
- Addressed customer inquiries and suggestions with professionalism to enhance customer experience.
Inside Sales and Customer Service Representative
Heating & Cooling Products
01.1993 - 08.2012
- Provided inside sales and service support to new and existing customers, driving sales growth.
- Answered constant flow of customer calls and emails with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction by implementing strategies to address needs and resolve concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly, enhancing overall customer satisfaction.
- Provided primary customer support to internal and external customers.
- Identified opportunities for improving processes and services within the team.
- Cross-trained team members to ensure seamless support for organizational leadership.
- Approved and processed quotes, pricing, promos and set up new customers.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06-1987
Skills
- Customer Satisfaction
- Customer Relations
- Customer Support Management
- Order Processing
- Order Fulfillment
- Retail and Wholesale Sales Customer Service
- Conflict Resolution
- Prioritization
Timeline
Customer Service Representative
Mansfield Plumbing Products
01.2014 - Current
Inside Sales and Customer Service Representative
Heating & Cooling Products
01.1993 - 08.2012
High School Diploma -
Brunswick High School