Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Martinez

Teresa Martinez

Northglenn,Colorado

Summary

I am a driven office management professional, who can bring an assortment of knowledge and skills to every area of a business. Experienced in handling a wide range of daily administrative and technical operations, while aiming to increase functionality and improve efficiency.

Overview

26
26
years of professional experience

Work History

Payroll Accounts Manager

Comploy Inc.
02.2023 - 06.2024
  • Developed strong relationships with clients through consistent communication, understanding their unique needs, and delivering tailored solutions.
  • Ensured accurate calculation of employee earnings by monitoring changes in tax laws, deductions, and company policies.
  • Negotiated contracts with third-party vendors for the provision of additional services related to employee benefits administration.
  • Reduced manual entry errors by implementing automated systems for timekeeping and attendance tracking, increasing overall efficiency.
  • Conducted comprehensive audits of client payroll accounts to identify potential areas of improvement or risk exposure.
  • Reconciled payroll accounts regularly, identifying discrepancies and taking corrective action to ensure balanced financial records.
  • Coordinated with accounting teams to ensure seamless integration of payroll data into financial reports for clients.
  • Improved client satisfaction by providing timely and accurate payroll services, addressing inquiries, and resolving issues promptly.
  • Maintained a high level of professionalism in all client interactions, upholding the company''s reputation for quality service delivery.
  • Assisted in the development of internal training materials for new team members, fostering a more knowledgeable workforce within the company.
  • Prepared detailed reports on payroll activities for senior management review, highlighting key performance metrics and areas requiring attention or improvement.
  • Collaborated with Human Resources to ensure compliance with federal, state, and local tax laws and regulations in payroll processing.
  • Optimized payroll processes through continuous review and analysis of procedures, recommending improvements where necessary.
  • Facilitated smooth transitions for new clients by managing the implementation of payroll services, including account setup, data migration, and training.
  • Managed multiple accounts simultaneously, ensuring accurate data input and timely processing of payroll for each client.
  • Calculated deductions and processed payroll for employees.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.

Monarch Casino and Resort

Revenue Audit/Payroll
11.2020 - 02.2023
  • Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
  • Reduced downtime by promptly addressing equipment malfunctions and conducting regular maintenance checks.
  • Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
  • Maintained a clean work environment, promoting both safety and efficiency on the rig site.

Human Resources/Accounting

Worldwide Moving Systems LLC
05.2018 - 01.2020
  • Entered and processed bank and credit card entries for the organization, including but not limited to accounts payable and accounts receivables
  • Maintained payroll and taxes for sixty salaried, commission-based and contracted associates while completing reports for payroll, check registry, bank balancing, and contract labor statements
  • Handled fleet license plates, registration and insurance for commercial vehicles
  • Processed expense reports for sales representatives, drivers and contract labors
  • Prepared and filed all Aflac payments and claims, workman's comp claims, and company liability insurance paperwork for associates and business insurance needs
  • Processed all paperwork for fleet vehicles for motor vehicle and drivers’ paperwork
  • Managed all new hire and termed paperwork for all associates
  • Managed all monthly, quarterly and yearly company payroll taxes, unemployment tax and workman's comp payments and reports
  • Managed all company personnel files and records for confidentiality, and company compliance
  • Generated all reports for a general ledger for business and contract labors.

Hotel Supervisor

Grand Z Casino and Hotel
01.2018 - 05.2018
  • Provided customer service, handled guest concerns and complaints to ensure comfort and satisfaction, including but not limited to room and resort cleanliness
  • Managed and trained hotel associates to ensure the highest level of customer service on hotel cleanliness and compliance
  • Monitored all room rates, availability on booking and Expedia websites
  • Processed and balanced all hotel point of sales and deposits for each shift
  • Managed all room rates and availability for daily hotel reservations
  • Experienced in coordinating group reservations and corporate events of all sizes
  • Counsel associates and processed employees reviews, termination paperwork, and training materials
  • Monitored all associates payroll, vacations, and PTO
  • Trained employees on hotel room inspections and compliance issues
  • Trained, monitored and scheduled valet employees
  • Trained employees on reservation by phone, computer and online services
  • Monitored, trained and managed hotel housekeeping on all housekeeping cleanliness and guest complaints, and payroll
  • Generated hotel reports for casino general manager, hotel manager and marketing director.

Office Manager

Mountain States Moving & Storage
01.2015 - 02.2016

Motor Vehicle Tech Clerk I

Adams County Colorado
08.2008 - 09.2013

Group Events Coordinator

Centry Casino
03.2006 - 08.2008
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Hotel Frontdesk Supervisor

Lodge Casino
08.1998 - 02.2000
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
  • Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
  • Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
  • Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
  • Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
  • Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
  • Assisted in developing promotional strategies to attract new guests and retain existing clientele.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Created and managed accurate occupancy forecasts and budgets.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Education

Bookkeeping/Hospitality -

Front Range College

High School/General Studies -

Emily Griffith

Skills

  • Employee Relations
  • Payroll Management
  • General Ledger
  • Regulatory knowledge
  • Benefits Administration
  • Accounting Principles
  • Bi-weekly payroll processing
  • Maintaining employee records
  • New hire processing
  • Bookkeeping skills
  • HR Support
  • Recordkeeping skills
  • Payroll Processing
  • Reviewing timesheets
  • Workflow Coordination
  • Payroll Auditing
  • Report Writing
  • Compliance understanding
  • Documentation requirements
  • Due diligence
  • Labor law knowledge
  • Data review
  • Recordkeeping requirements
  • Reporting abilities
  • Data Management
  • Internal Controls
  • Proficient in Software
  • Documentation expertise
  • Tax law understanding
  • Expense reimbursements
  • Regulatory Compliance
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Team Leadership
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Staff Training and Development
  • Goal Setting and Achievement
  • Team building
  • Task Prioritization
  • Rapport and relationship building
  • Business development and planning
  • Product Knowledge
  • Interpersonal Skills
  • Client Relations
  • Client Relationship Management
  • Customer Relationship Management
  • Sales processes
  • Analytical Thinking
  • Operations Management
  • Goal Setting
  • Appointment Scheduling
  • Professionalism
  • Customer Complaint Resolution
  • Interpersonal Communication
  • Analytical problem solver
  • Strategic Planning
  • Staff Supervision
  • Time management abilities
  • Inventory Management
  • Adaptability
  • Written Communication
  • Training development
  • Team Recruiting and Onboarding

Timeline

Payroll Accounts Manager

Comploy Inc.
02.2023 - 06.2024

Monarch Casino and Resort

Revenue Audit/Payroll
11.2020 - 02.2023

Human Resources/Accounting

Worldwide Moving Systems LLC
05.2018 - 01.2020

Hotel Supervisor

Grand Z Casino and Hotel
01.2018 - 05.2018

Office Manager

Mountain States Moving & Storage
01.2015 - 02.2016

Motor Vehicle Tech Clerk I

Adams County Colorado
08.2008 - 09.2013

Group Events Coordinator

Centry Casino
03.2006 - 08.2008

Hotel Frontdesk Supervisor

Lodge Casino
08.1998 - 02.2000

Bookkeeping/Hospitality -

Front Range College

High School/General Studies -

Emily Griffith

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Teresa Martinez