Teresa May
MEDICAL ASSISTANT/ OFFICE MANAGER
Anthony,FL
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
13
13
years of professional experience
Work History
Medical Assistant
American Urgent Care Center
Wildwood, FL
07.2025 - 07.2025
- Assisted in patient intake and registration processes efficiently.
- Maintained cleanliness and organization of exam rooms and waiting areas.
- Prepared medical instruments and supplies for examinations and procedures.
- Recorded patient histories and vital signs accurately in electronic systems.
- Supported healthcare providers during patient evaluations and treatments.
- Scheduled appointments and managed patient flow to enhance service delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Communicated effectively with patients to address inquiries and concerns promptly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Logistics Specialist
Diel Jerue Logistics
Ocala, FL
08.2024 - 06.2025
- Coordinated shipments to ensure timely delivery of goods.
- Assisted in preparing and processing shipping documentation.
- Communicated with carriers to schedule pickups and deliveries effectively.
- Maintained accurate records of shipping and receiving activities.
- Utilized tracking software to manage shipments and customer inquiries.
- Supported warehouse operations by organizing product storage efficiently.
- Collaborated with team members to resolve logistics issues promptly.
- Utilized software programs to track shipments from origin to destination.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Kept deliveries on track and provided timely status updates.
Restaurant Manager/Waitress/Hostess Manager
SaddleRack Cafe
Anthony, FL
01.2013 - 09.2019
- Supervised daily operations to ensure smooth restaurant functionality.
- Managed staff scheduling and training to optimize service efficiency.
- Developed menus based on seasonal ingredients and customer preferences.
- Coordinated with suppliers to maintain inventory and food quality standards.
- Implemented health and safety protocols to comply with regulations.
- Resolved customer complaints to enhance dining experience and satisfaction.
- Analyzed customer feedback to drive menu improvements and service changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Managed accounts payable, accounts receivable and payroll.
Accounts Receivable Clerk
Michel Design Work
Ocala, FL
02.2015 - 09.2018
- Processed customer invoices using accounting software for timely billing.
- Managed customer payment records to maintain accurate financial data.
- Assisted in resolving payment discrepancies with customers and internal teams.
- Conducted account reconciliations to ensure accuracy of financial statements.
- Collaborated with sales department on payment terms and customer inquiries.
- Communicated with customers regarding outstanding invoices and payments due.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Customer Service Representative
Michel Design Work
Ocala, FL
02.2015 - 09.2018
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Handled returns and exchanges while adhering to company policies.
- Coordinated with other departments to streamline order fulfillment processes.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Receptionist/Office File Clerk
Michel Design Work
Ocala, FL
02.2014 - 09.2018
- Greeted visitors and clients warmly upon arrival at the creative design studio.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and meetings for staff, coordinating calendars effectively.
- Maintained organized filing system for client records and company documents.
- Assisted with shipping and receiving packages, ensuring timely distribution of materials.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Internship/Paralegal Assistant
Public Defender's Office
Ocala, FL
01.2013 - 01.2014
- Assisted attorneys in preparing legal documents and case files.
- Conducted legal research and gathered relevant case law.
- Coordinated communications between clients and defense attorneys.
- Drafted correspondence and legal briefs for review by attorneys.
- Scheduled appointments, meetings, and court appearances for the defense team.
Education
Associate of Science - Paralegal Studies
College of Central Florida
Ocala, FL12-2015
Skills
- Patient care
- Electronic medical records
- Vital signs measurement
- Medical procedure support
- HIPAA compliance
- Logistics management
- Appointment scheduling
- Customer relationship management
- Inventory control
- Shipping documentation processing
- Problem solving
- Effective communication
- Customer service
- Maintaining confidentiality
- Patient assessments and care
- Team collaboration
- Time management
- Insurance authorizations
- Clinical documentation
- Reliable transportation
- Calm and level-headed under duress
- Compassionate
- Reliable team player
- Vital sign monitors
- Payment collection
Timeline
Medical Assistant
American Urgent Care Center
07.2025 - 07.2025
Logistics Specialist
Diel Jerue Logistics
08.2024 - 06.2025
Accounts Receivable Clerk
Michel Design Work
02.2015 - 09.2018
Customer Service Representative
Michel Design Work
02.2015 - 09.2018
Receptionist/Office File Clerk
Michel Design Work
02.2014 - 09.2018
Restaurant Manager/Waitress/Hostess Manager
SaddleRack Cafe
01.2013 - 09.2019
Internship/Paralegal Assistant
Public Defender's Office
01.2013 - 01.2014
Associate of Science - Paralegal Studies
College of Central Florida
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