Teresa Mazzella
Carlsbad,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Yoshikane Orthodontics
Encinitas, CA
06.2023 - Current
- Kept accurate records of dental treatments provided for each patient's visit.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Established clean, sterile and welcoming environment for patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Checked with participants throughout procedures to help alleviate anxiety.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Manager on Duty
Sugar Bears Sweet Provisions
Encinitas, CA
10.2021 - Current
- Interacted with customers regularly to ensure their needs were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Delegated tasks among team members according to their strengths and abilities.
- Audited cash registers at the end of each shift for accuracy.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Science - Psychology
University of Maryland, College Park
College Park, MD05-2000
Associate of Arts - Dental Assistant
Palomar College
San Marcos, CA06-1992
Skills
- Customer service
- Effective communication
- Anxiety management
- Electronic charting
- Conflict resolution
- Team collaboration
- Task delegation
- Attention to detail
- Professionalism and etiquette
References
References available upon request.
Timeline
Dental Assistant
Yoshikane Orthodontics
06.2023 - Current
Manager on Duty
Sugar Bears Sweet Provisions
10.2021 - Current
Bachelor of Science - Psychology
University of Maryland, College Park
Associate of Arts - Dental Assistant
Palomar College
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