Teresa McCartney
Apalachin,NY
Summary
40 Years of experience related to Customer Service, raising customers' positive experiences. Experience includes the Health Care sector, Communications, and financial services. Core competencies: Proficient in Microsoft Word, Excel, Internet Research, SAP, Chemical lab analysis, Quick Learner, Ability to Multi-task and Communicate Clearly, Problem Solving and Customer Relations. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Diligent Sales Coordinator offering 40 Years of Customer Service experience and expertise in cementing productive partnerships. Self-directed and determined in controlling inventory and meeting demands. Enthusiastic about capitalizing on in-depth understanding of developing territories and turning around sliding sales to make positive impact.
Overview
37
37
years of professional experience
Work History
Sales Coordinator
Holiday Inn Downtown Binghamton
04.2023 - Current
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout post-sales process.
- Served as liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Improved productivity by increasing customer communication and responding to feedback.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
Front Desk Agent
Comfort Suites Hotel
09.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Retail Sales Associate
Home Goods
07.2022 - 09.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
Fraud investigator
OIGCN, Evolution Consulting
01.2019 - 01.2022
- 3rd party administrator aligns with Federal/OIG and State regulations
- Research exclusions and sanctions using federal or state websites to clear or confirm hits
- Discipline or exclusion reported to clients
- Reading sensitive malarial and court documents
- Works closely with Medical Compliance Departments.
Switchboard Operator
Lourdes Hospital
08.2017 - 04.2019
- Provide live operator assistance for fast paced hospital and five off-site facilities
- Process all inter-communication through multi-line, unlimited extension switchboard
- Coordinate and execute proper hospital emergency procedures
- Operate overhead/beeper paging system
- Create daily schedules of on-call administration and medical staff
- Maintain filing system; update and maintain physician's contact
- Actively update Morgue log and correspondence with Funeral Homes.
Master Trainer
IBM
06.1999 - 01.2017
- Gold Platter for I3 Electronics, EIT,
- Over 18 years of experience in a highly technical field of Manufacturing
- Specialty Plate with
- Chemical Lab experience
- SAP (10+years)
Referrals Specialist
Datrose Industries
03.1997 - 08.1998
- IBM Accounts Payable duties included assigning workload to others within the department and training any of the IBM Co-ops that were assigned to the Referrals department
- Worked directly with the buyers and their purchase orders.
Senior Travel Consultant
American Express travel
02.1991 - 10.1992
- Servicing the IBM account for both Endicott and Owego.
Value-Rent-A-Car
01.1991 - 11.1991
- Implemented the Quality Circle Team, finding ways to increase productivity and profitability.
Travel Consultant/Quality Control
Carlson Travel Network
02.1987 - 10.1990
- Approved and managed reservations for 25 agents for Carlson Travel Network in the White
- Plaines, New York office
- Maintaining a positive atmosphere, while identifying and correcting errors.
Education
A.A.S - Liberal Arts and Sciences
Broome Community College
Binghamton NY08.1997
Diploma - Travel Industry Fundamentals
Southeastern Academy
Kissimmee, FL1986
High School Diploma - Science and Business
Maine Endwell
Endwell NY06.1982
Business
BOCES Technical School
Binghamton NY06.1982
Skills
- Lobby auditing
- Safety and Security Procedures
- Registration Processing
- Coaching Skills
- Goals and Performance
- Customer Communication
- Issue Resolution
- Recordkeeping
- Conflict resolution
- Multitasking capabilities
- Strong communication
- Problem-solving abilities
- Customer Service
Timeline
Sales Coordinator
Holiday Inn Downtown Binghamton
04.2023 - Current
Front Desk Agent
Comfort Suites Hotel
09.2022 - Current
Retail Sales Associate
Home Goods
07.2022 - 09.2022
Fraud investigator
OIGCN, Evolution Consulting
01.2019 - 01.2022
Switchboard Operator
Lourdes Hospital
08.2017 - 04.2019
Master Trainer
IBM
06.1999 - 01.2017
Referrals Specialist
Datrose Industries
03.1997 - 08.1998
Senior Travel Consultant
American Express travel
02.1991 - 10.1992
Value-Rent-A-Car
01.1991 - 11.1991
Travel Consultant/Quality Control
Carlson Travel Network
02.1987 - 10.1990
A.A.S - Liberal Arts and Sciences
Broome Community College
Diploma - Travel Industry Fundamentals
Southeastern Academy
High School Diploma - Science and Business
Maine Endwell
Business
BOCES Technical School
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