Teresa Estrada
San Antonio,TX
Summary
Compassionate case manager driven to serve our Homeless Veterans, and families in need. Providing ten years of service working with vulnerable populations groups, diverse and culturally sensitive groups. Very knowledgeable in community resources and engaging with community partners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Veteran Supportive Services Case Manager
Endeavors
01.2016 - Current
- Responsible for connecting and engaging with veterans and families in assessing current situation to determine need and provide resources needed
- Create Housing Stability Plan- Tailored to veterans need, empower veteran and family to achieve and maintain stability, by gaining meaningful employment, apply for all eligible benefits or pursue Higher Education
- Knowledgeable of Veteran Administration benefits, guide and encourage veterans to apply
- Monitor veteran progress to ensure client remains on track or need additional resources and assistance
- Embrace diversity ability to work with all diversity groups
- Bilingual
Child Protective Services Investigator
Health Human Services
01.2015 - 12.2015
- Assess child safety and take necessary steps to protect the well-being of the child
- Respond quickly to crisis involving child abuse or neglect in timely manner
- Conduct interviews with the victim and potential witness to assess allegations
- Carry large caseloads monthly
- Implement action or safety plan to reduce the threat or neglect and recommend services
- Document all information gathered and testify in court
- Optimized case management efficiency by maintaining organized, accurate, and up-to-date records in the agency database.
- Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
- Assessed potential foster placements for suitability, ensuring secure environments for children in need of temporary care arrangements.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
Case Manager (Temporary)
Family Endeavors ORR of Refugee Resettlement
05.2013 - 11.2015
- Company Overview: Temporary Migrant Services
- Interviews and assess client need appropriately and immediately
- Aid with re-unification of family in the US
- Contact families home county Central America - Guatemala, El Salvador, Honduras to verify sponsor in the US
- Request documentation to identify family and kinship
- Request for finger printing on all client to ensure safety placement
- Temporary Migrant Services
- Managed case files, ensuring confidentiality and accuracy in documentation.
- Developed strategic intervention plans for effective client support.
SEMS Clerk / Instructional Assistant
San Antonio Independent School District
08.2012 - 05.2014
- Collaborate with administration, teachers to schedule ARD meetings
- Update students ARD profile information to special education database
- Schedule all ARD meetings and notify perspective staff
- Provide classroom support to students taking standardized exams grades 3rd to 5th
Education
Bachelor of Science -
Texas State University
05.2006
Skills
- Bilingual
- Microsoft Word
- Excel
- Foxit
- PowerPoint
Certification
- Salesforce Certified Administrator
- [State] Driver's License
- SOAR Certified
Languages
Bilingual
Professional Working
Timeline
Veteran Supportive Services Case Manager
Endeavors
01.2016 - Current
Child Protective Services Investigator
Health Human Services
01.2015 - 12.2015
Case Manager (Temporary)
Family Endeavors ORR of Refugee Resettlement
05.2013 - 11.2015
SEMS Clerk / Instructional Assistant
San Antonio Independent School District
08.2012 - 05.2014
- Salesforce Certified Administrator
- [State] Driver's License
- SOAR Certified
Bachelor of Science -
Texas State University
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