Teresa Metcalf
Little Rock,AR
Overview
8
8
years of professional experience
1
1
Certification
Summary
Proven HR Assistant at Above And Beyond Care Inc, adept in Microsoft Office and conflict management, streamlined recruitment by enhancing efficiency. Fostered team growth and reduced complaints by 30% as Direct Care Supervisor. Excelled in maintaining compliance and fostering professional development, demonstrating significant achievements in human resources support and employee relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Human Resources Assistant
Above And Beyond Care Inc
04.2021 - 09.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
Direct Care Supervisor
Above And Beyond Care , Inc
03.2019 - 04.2021
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Mentored junior staff members, fostering professional growth and skill development.
- Reduced client complaints by implementing effective communication strategies among team members.
- Developed strong relationships with clients'' families, addressing concerns and providing updates on progress.
- Organized community awareness events highlighting the importance of direct care services available within the organization.
- Resolved conflicts among team members, fostering a harmonious work atmosphere conducive to excellent patient care.
Environmental Cleaning Specialist
Tres Cleaning Service's
03.2016 - 01.2019
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Provided excellent service by addressing client concerns promptly and professionally.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
Direct Care Coordinator
Ambitions Of Washington
09.2016 - 06.2018
- Assisted clients in navigating complex social situations by providing guidance on appropriate behavior and communication strategies.
- Promoted independent living skills among clients by teaching practical tasks such as budgeting, meal planning, and housekeeping practices.
- Participated in ongoing professional development opportunities to stay current on best practices in direct care coordination and improve overall effectiveness.
- Advocated for clients'' rights within the facility and community settings, ensuring their voices were heard in decision-making processes that affected them directly.
- Ensured a clean and safe living environment for all residents by adhering to strict sanitation standards in line with regulatory guidelines.
Education
High School Diploma -
Kiona-Benton City High School
Benton City, WA06.1985
Skills
- Microsoft Office and Docusign
- Scheduling
- Conflict Management
- Employee Relations
- Human Resources Support
- Background Checks
- Staff education and training
- HR policies
Certification
- Digital Documentation
- Community Integration Training
- Emergency Preparedness and Procedures
- Behavior Management Introduction
- Community Integration Training
- CPR/First Aid
- HIPAA Confidentiality
- Defensive and Distractive Driving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Assistant
Above And Beyond Care Inc
04.2021 - 09.2023
Direct Care Supervisor
Above And Beyond Care , Inc
03.2019 - 04.2021
Direct Care Coordinator
Ambitions Of Washington
09.2016 - 06.2018
Environmental Cleaning Specialist
Tres Cleaning Service's
03.2016 - 01.2019
High School Diploma -
Kiona-Benton City High School
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