Teresa Mora
Los Lunas
Summary
Experienced hospitality professional with 9 years in the industry, specializing in customer service and mixology. Skilled in managing bar operations, ensuring guest satisfaction, and leading through effective communication. Dedicated to expanding management capabilities and fostering innovation in customer service through ongoing business education.
Overview
9
9
years of professional experience
Work History
Bartender
Fat Sats Grill & Bar
08.2024 - Current
- Mix and serve drinks, ensuring customer satisfaction and safety.
- Boosted sales through engaging customer interactions.
- Manage inventory, reducing waste and optimizing stock levels.
- Collaborate with team to maintain a welcoming atmosphere.
- Resolve customer issues promptly, enhancing repeat business.
Bartender
Tierra Del Sol Golf Course
06.2022 - 06.2025
- Serve drinks to any golfers or other customers that go into the bar. Drove the beer cart meaning I would drive around the course and serve golfers beers, refreshments, and snacks.
- Worked pro shop while checking in golfers and getting them set to tee off.
Office Representative
State Farm
06.2024 - 02.2025
- Optimized office workflows, enhance efficiency and client satisfaction.
- Handled payments, ensuring successful transactions via phone and in person.
- Managed service emails, updated odometer readings, and assigned tasks to agents.
- Scanned and organized customer documents, maintaining accurate client records.
- Delivered exceptional customer service, improving client communication and retention.
Bartender
Buffalo Wild Wings
10.2016 - 10.2024
- Prepare drinks and serve bar guests, ensuring exceptional customer experience.
- Manage orders, prevent over-service, enhance guest safety and satisfaction.
- Handle phone and to-go orders, ensuring efficient and accurate service.
- Coordinate bar service, manage inventory, maintain compliance with regulations.
- Collaborate with kitchen to streamline workflow and maintain high standards.
Education
Associate's Degree - General Business
Central New Mexico Community College
Albuquerque, NM05.2024
High School Diploma -
Los Lunas High School
Los Lunas, NM05.2018
Skills
- Customer Service
- Bartending
- Communication
- Leadership
- Money Handling
- Training
- Technical Writing
- Public Speaking
- Strong multitasking
- Highly reliable
- Team player attitude
Additional information
- Career Goals: Pursue master's degree in business management with specialization in marketing and digital marketing by 2028
- Become a digital marketing manager focusing on marketing strategies and community involvement.
- Awards & Achievements: Academic letter award (2016/17)
- Student of the Year award in AVID program (2017/18)
- Student tutor/mentor for AVID program (2017/18)
- Employee of the Month at Buffalo Wild Wings (2017)
- Wing Certified Trainer at Buffalo Wild Wings (2017-present)
Timeline
Bartender
Fat Sats Grill & Bar
08.2024 - Current
Office Representative
State Farm
06.2024 - 02.2025
Bartender
Tierra Del Sol Golf Course
06.2022 - 06.2025
Bartender
Buffalo Wild Wings
10.2016 - 10.2024
Associate's Degree - General Business
Central New Mexico Community College
High School Diploma -
Los Lunas High School
Similar Profiles
Alyssa MecheAlyssa Meche
Server at Fat Pat's Bar & GrillServer at Fat Pat's Bar & Grill
Adriano MotaAdriano Mota
Electrical Technician at Fat Frogg Bar And GrillElectrical Technician at Fat Frogg Bar And Grill
Anna HelingAnna Heling
Social Media Manager at Fat Jacks Sports Bar and GrillSocial Media Manager at Fat Jacks Sports Bar and Grill
STEVEN CLEVENGERSTEVEN CLEVENGER
Quality Control Inspector at Labatt Food ServiceQuality Control Inspector at Labatt Food Service
Gloria GonzalezGloria Gonzalez
Customer Service Representative at Envoy AirlinesCustomer Service Representative at Envoy Airlines