Teresa Morales
Camarillo,California
Summary
Skilled team player with strong background in Office environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Customer service Verbal communication Organization Problem-solving Ability to work under pressure Relationship Building Multitasking strengths Bilingual
Overview
6
6
years of professional experience
Work History
CurrentCall Specialist
Cross Roads
12.2019 - 09.2021
- Document all call information into icarol call report
- Communicate with callers to evaluate needs and provide appropriate referrals that will meet their needs
- Answer questions about agencies and referrals
- Provide with the most up to date info
- About Covid 19
- Schedule tax preparation appointments
- Conduct Calfresh benefits intake
- Reassure of callers safety when they are in a difficult situation.
Optometrist Technician/ Receptionist
Michael McQuillan OD.
09.2021 - 11.2023
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Cleaned or sterilized ophthalmic or surgical instruments.
Optometric Technician/Receptionist
Michael McQuillan OD
06.2017 - 03.2019
- Collected and documented optical measurements to place correct eyewear orders
- Documented results of tests, reported patient symptoms and concerns, and optometry notes in computer system
- Answered phones and assisted in-office patients with setting appointments, filling out paperwork, and other common administrative questions
- Documented patients' medical history, symptoms, and coding and vision testing results
- Performed specialty tests on patients, including visual fields, pachymetry, and corneal topographies
- Assessed visual acuity of each patient, evaluating near, distance, and dynamic abilities.
Education
High School Diploma -
Centennial High School
Compton, CaliforniaSkills
- Leadership
- Inbound Phone Calls
- Maintaining Clean Work Areas
Timeline
Optometrist Technician/ Receptionist
Michael McQuillan OD.
09.2021 - 11.2023
CurrentCall Specialist
Cross Roads
12.2019 - 09.2021
Optometric Technician/Receptionist
Michael McQuillan OD
06.2017 - 03.2019
High School Diploma -
Centennial High School
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