Teresa Mullins
Sumter,SC
Summary
Detail-oriented administrative and customer service professional with 20+ years of experience supporting offices, clients, employees, and the public. Experienced with multi-line phones, records and data entry, payments, scheduling, document preparation, office equipment, recruitment support, and confidential information. Previous Central Carolina Technical College work-study experience and a strong background in coordinating day-to-day operations make me well prepared to support the School of Arts & Sciences.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Specialist
Ensemble Health Partners
03.2022 - 04.2023
- Handled incoming and outgoing calls professionally while resolving billing questions, insurance issues, and payment concerns.
- Updated patient demographics and insurance information accurately; processed payments and established payment arrangements.
- Maintained accurate records and obtained CRCR certification, demonstrating knowledge of healthcare revenue-cycle processes.
- Remote
Customer Service Representative
Cigna
11.2021 - 02.2022
- Assisted Medicare customers by phone with coverage and benefit questions and directed complex issues to the appropriate departments.
- Contacted providers to verify billing information and corrected customer demographic records as needed.
Teacher Assistant
Wateree Community Actions, Inc.
08.2019 - 11.2021
- Maintained required classroom records, assessments, and paperwork while supporting daily program operations.
- Communicated with families, staff, and students and handled information accurately and professionally.
Property Manager
Iris Winds MHP
08.2012 - 06.2016
- Collected and entered client information, processed payments and daily deposits, maintained leasing and rental records, and coordinated property inspections.
- Provided customer service to current and prospective clients and managed multiple administrative responsibilities independently.
Assistant Store Manager
Family Dollar
01.2013 - 05.2013
- Supervised employees, handled cash and daily deposits, completed required paperwork, and supported opening/closing operations.
Education
Diploma - Early Childhood Education
Williamsburg Technical College
Kingstree, SC08-2016
High School - undefined
Manning High School
Manning, SC05-1999
Skills
- 45 WPM typing
- Windows programs
- Multi-line phones
- Copy/fax/postage equipment
- Data entry
- Customer service
- Payment processing
- Records management
- Office organization
- Employee supervision
- Good communication skills
- Call center experience
- Telephone etiquette
- Problem resolution
Certification
CRCR Certification
LEADERSHIP & COMMUNITY INVOLVEMENT
- Lemira Elementary School, Chairperson, SIC/Title 1 Planning Committee, 2021-10, Present
- Crosswell Early Head Start & Rubye J. Johnson Head Start, Chairperson, Policy Council / Parent Committee, 2013-06, 2016-06
Timeline
Customer Service Specialist
Ensemble Health Partners
03.2022 - 04.2023
Customer Service Representative
Cigna
11.2021 - 02.2022
Teacher Assistant
Wateree Community Actions, Inc.
08.2019 - 11.2021
Assistant Store Manager
Family Dollar
01.2013 - 05.2013
Property Manager
Iris Winds MHP
08.2012 - 06.2016
High School - undefined
Manning High School
Diploma - Early Childhood Education
Williamsburg Technical College