Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Nealey

Stanton,United States (+1)

Summary

Dynamic professional with a proven track record at Amazon, adept at balancing customer expectations with business objectives. Proactively reduced escalations by identifying recurring issues and implementing preventative measures. Skilled in advanced troubleshooting and fostering client relationships, ensuring satisfaction and long-term issue prevention. Excels in fast-paced environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

7
7
years of professional experience

Work History

Last Mile Incident Response Team

Amazon
10.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Experience with engaging stakeholders
  • Ability to recognize trends and be proactive

ECR Specialist 1, L4

Amazon
02.2022 - 10.2022
  • Continuously updated personal skillset by participating in industry training events and seminars, ensuring up-to-date knowledge of best practices in customer support management.
  • Reduced escalations through proactive identification of recurring issues and recommendation of appropriate preventative measures.
  • Utilized advanced troubleshooting techniques to identify underlying causes of technical difficulties experienced by customers.
  • Assisted management with data-driven reporting on key performance indicators related to CS Resolution Specialist role effectiveness.

CS Resolution Specialist,L3

Amazon
04.2018 - 02.2022
  • Conducted root cause analysis for major incidents, providing valuable insights for long-term issue prevention.
  • Fostered strong relationships with clients through consistent follow-up on resolved cases, ensuring ongoing satisfaction with resolutions provided.
  • Developed a comprehensive knowledge base that enabled faster access to relevant information during support calls.


Education

Associate of Science - Nursing

Eastern Kentucky University
Richmond, KY
05-1996

Associate of Science - Business Administration

Sulliva Business College
Lexington, KY
03-1988

Skills

  • Adept at balancing customer expectations with business objectives
  • Comfortable working across multi Axis
  • Proactive and motivated
  • Excels in dynamic settings

Timeline

Last Mile Incident Response Team

Amazon
10.2022 - Current

ECR Specialist 1, L4

Amazon
02.2022 - 10.2022

CS Resolution Specialist,L3

Amazon
04.2018 - 02.2022

Associate of Science - Nursing

Eastern Kentucky University

Associate of Science - Business Administration

Sulliva Business College

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Teresa Nealey