Shannon Anton
Eureka Springs,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Amazon Executive Relations Global – Last Mile Incident Response Specialist
Amazon.com
07.2017 - Current
- Assisting Drivers and Customers at an Executive level
- Exempting Account Standing Defects with use of High Judgement and Research using Provider Dashboard and the Exemption Recording Tool related to High Severity Incidents
- Review of phone calls with Front Line Support to find where payments were promised using Papyrus or Contact Detail Records
- Filing Accident Response Center Claims related to high severity on road incidents
- Wellness calls to drivers for on the road incidents
- Records Management for High Severity cases logging all data pertaining to case into Simple Issue Manager
- Phone first calls for cases related to service level standard exemptions and reliability issues
- Investigations related to Tier Infractions Driver Related Rudeness to Customers
- Investigations related to Tier Infractions Driver Related Theft Claims
- Investigations related to Tier Infractions Under the Roof Station Claims of Driver Rudeness
- Investigations related to Tier Infractions Unsafe delivery experiences in neighborhoods
- Use of Cortex to find driver type and also drivers for tier infractions or high severity incidents
- Engaging Stakeholders and working with them for tier infraction related concerns
- Engaging DCS for guidance for Tier Infractions dependent upon the severity for final decision
- Assisting Customers at an Executive level with their concerns related to high severity incidents that occurred during delivery
- Review of phone calls with Front Line Support to find what happened and what was said and promised during intake of the incident
- Filing Accident Response Center Claims related to high severity on road incidents such as property damage to a vehicle or home
- Wellness calls to customers related to high severity incidents
- Following up with customers about vaccination records for injured drivers
- Engaging Stakeholders and working with them for potential harm cases and safety
- Records Management for High Severity cases logging all data pertaining to case into Simple Issue Manager
- Phone first calls for cases related to delivery experiences
- Records management keeping using Simple Issues Manager
- Records management keeping using Playbook
- Engaging Stakeholders and working with them for potential harm cases and safety of customers and drivers
- Engaging Stakeholders and working with them for reinstatement of accounts
- Engaging Stakeholders and working with them for disabling accounts permanently
- Engaging Stakeholders and working with them for issuing parcel delivery boxes for safe delivery experiences.
Riff Media LLC Disc Jockey and Media Personality and Media Relations Coordinator
Riff Media LLC
11.2010 - 07.2022
- Weekly Live Radio Shows
- Curate Music Playlists with proper transitions from genre to genre weekly
- Created Data Base with Public Relations Contacts
- Email requests for interviews with bands
- Email and phone requests for photo passes to take pictures of the bands for the website
- Tending to all requests for interviews timely for each Radio Show Host
- Band introductions for music venues
- Photography of bands at live music venues for the Radio Riff Website.
Walgreens Customer Service representative
Walgreens
07.2013 - 07.2017
- Cashier duties
- Customer Service
- Phones
- Returns desk
- Inventory Control.
Education
Associate in Applied Science Degree - Health Information Technology
Northwestern College
Skills
- Supply Management
- Quality Assurance
- Root Cause Analysis
- Customer Relations
- Emergency Response
- Quality Assessment
- Process Improvement
Timeline
Amazon Executive Relations Global – Last Mile Incident Response Specialist
Amazon.com
07.2017 - Current
Walgreens Customer Service representative
Walgreens
07.2013 - 07.2017
Riff Media LLC Disc Jockey and Media Personality and Media Relations Coordinator
Riff Media LLC
11.2010 - 07.2022
Associate in Applied Science Degree - Health Information Technology
Northwestern College
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