Summary
Overview
Work History
Education
Skills
Websites
Timeline
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David Ortega Vazquez

Phoenix,AZ

Summary

Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to contribute towards the achievement of team goals.

Overview

5
5
years of professional experience

Work History

Last Mile Incident Response Specialist (SP) , Last

Amazon
04.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Disruption Management (DM)

Insight Global
10.2023 - 11.2023
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Central Flow Operator

Amazon
01.2023 - 09.2023
  • Manage Amazon Fulfillment center using automated tools and web platforms
  • Provide Recommendations and guidance to ensure trust and build relationship
  • As one of the few chosen to start the program, I also trained our members to prepare them for the launch
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.

Indirect Supply Chain Specialist, iSChOC

Amazon
12.2022 - 01.2023
  • As an indirect supply chain specialist, I was responsible for forecasting, inventory management, and purchase order management
  • Lead supplier management KPI and metrics reporting and work with stake holders.
  • Maintained optimal inventory levels to meet operational requirements.
  • Worked with suppliers to manage schedules, specifications and quality compliance.

Central Flow Operator

Amazon
03.2022 - 09.2022
  • Manage Amazon Fulfillment center using automated tools and web platforms
  • Provide Recommendations and guidance to ensure trust and build relationship
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Provided on-the-job training to newly hired workers and team members.
  • The program has been fully implemented with very positive feedback from warehouses due to its effectiveness.

Nationwide Licensing Support Processor

InnoSource
03.2021 - 10.2021
  • Update Licensing/appointment requirements and procedure manuals
  • Review and Process routine applications, registrations contract and appointments.
  • Received and reviewed incoming documents and materials.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Entered data into computer tracking system and filed paperwork according to procedures.

Central Dispatcher

Amazon
06.2019 - 11.2019
  • Responsible for the delivery of 300 + orders on a weekly basis.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 300 fleet vehicles.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Education

Bachelor of Science - Criminology And Criminal Justice

Arizona State University
12.2019

Skills

  • Project Management
  • Quality Assurance
  • Safety Compliance
  • Heavy Equipment Operation
  • Customer Service
  • Organizational skills
  • Operational enhancement
  • Management collaboration

Timeline

Last Mile Incident Response Specialist (SP) , Last

Amazon
04.2024 - Current

Disruption Management (DM)

Insight Global
10.2023 - 11.2023

Central Flow Operator

Amazon
01.2023 - 09.2023

Indirect Supply Chain Specialist, iSChOC

Amazon
12.2022 - 01.2023

Central Flow Operator

Amazon
03.2022 - 09.2022

Nationwide Licensing Support Processor

InnoSource
03.2021 - 10.2021

Central Dispatcher

Amazon
06.2019 - 11.2019

Bachelor of Science - Criminology And Criminal Justice

Arizona State University

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David Ortega Vazquez