Hi, I’m
Catherine Denny
Indianapolis,IN
Overview
25
years of professional experience
Work History
Amazon.com
Amazon Executive Relations Global - Last Mile Incident Response Specialist
07.2017 - Current
Job overview
- Assisting Drivers and Customers at an Executive level, exempting Account Standing Defects, filing Accident Response Center Claims, conducting wellness calls to drivers, records management, investigations related to Tier Infractions, peer support coaching, trust and safety outreach project, engaging stakeholders, and more.
Peer Support Coaching
01.2020 - 01.2024
Job overview
- Peer support coaching, deep diving to find areas of improvement, weekly meetings for peer support follow up, creation of weekly targets for peer coaching action plans, utilization of soft skills in difficult situations, utilization of ACT tenants in all parts of an Amazonian Day, utilization of Leadership principals, and more.
Delivery Service Provider Trust and Safety Outreach Project
12.2019 - 01.2024
Job overview
- Property Damage Claim outreach, filing property damage claims, usage of Customer Service Central, usage of ARC portal, follow-ups with leadership, investigations related to Tier Infractions, engaging stakeholders, assisting customers at an Executive level, review of phone calls with Front Line Support, filing Accident Response Center Claims, wellness calls to customers, and more.
Shipping and Delivery Support Executive Driver Relations Specialist
01.2020 - 01.2022
Job overview
- Investigations related to Tier Infractions, engaging stakeholders, engaging DCS for guidance, and more.
Shipping and Delivery Support Large, Bulky, and Heavy Items Specialist
01.2019 - 01.2020
Job overview
- Investigations related to Tier Infractions, engaging stakeholders, engaging DCS for guidance, and more.
Claims and Supervisor's Escalations (CASE)
01.2018 - 01.2019
Job overview
- Handling customer inquiries, verifying security of accounts, resolving driver issues, team P.O.D leader, pilot for Shipping and Delivery Support Recipient Team, Chime room assistance, and more.
Amazon Logistics Associate
01.2017 - 01.2019
Job overview
- Pilot for Shipping and Delivery Support Recipient Team, pilot for Inbound Calls and Emails from customers, participated in creation of SOPs, and more.
State of Indiana
Administrative Assistant
01.2000 - 01.2017
Job overview
- Processing applications, maintaining and organizing materials, processing fee bills, processing permits, generating invoices, assisting in training, receptionist duties, and more.
Long John Silvers
Shift Manager
01.2010 - 01.2016
Job overview
- Managing and supervision of employees, delegating tasks, training and coaching new hires, facilitating ServSafe trainings, and more.
Timeline
Peer Support Coaching
01.2020 - 01.2024
Shipping and Delivery Support Executive Driver Relations Specialist
01.2020 - 01.2022
Delivery Service Provider Trust and Safety Outreach Project
12.2019 - 01.2024
Shipping and Delivery Support Large, Bulky, and Heavy Items Specialist
01.2019 - 01.2020
Claims and Supervisor's Escalations (CASE)
01.2018 - 01.2019
Amazon Executive Relations Global - Last Mile Incident Response Specialist
Amazon.com
07.2017 - Current
Amazon Logistics Associate
01.2017 - 01.2019
Shift Manager
Long John Silvers
01.2010 - 01.2016
Administrative Assistant
State of Indiana
01.2000 - 01.2017
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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