Teresa Newton

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Improved patient outcomes by administering medications, monitored vital signs, and documenting relevant information.

• Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
• Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
• Comforted and counseled patients and families throughout care process.

• Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
• Cared for wounds, provided treatments, and assisted with procedures.
• Assisted with admissions, appointments, transfers, and discharges.
• Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
• Documented accurate and complete patient information to address patient problems and expected outcomes.