Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Pacheco

Las Cruces ,NM

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

19
19
years of professional experience

Work History

Shift Manager

McDonald's
Las Cruces, NM
10.2014 - 07.2022
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Inspected work areas regularly for cleanliness and organization standards.

Assistant Manager

Burger Time
Silver City, NM
09.2005 - 06.2012
  • Followed health and safety guidelines while handling food items.
  • Maintained high standards of cleanliness in the kitchen environment.
  • Monitored stock levels of various ingredients needed for cooking.
  • Communicated effectively with colleagues in order to ensure smooth workflow in the kitchen.
  • Performed daily opening and closing procedures for the register area.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

Tailor

Sir Knight
Mason City, Iowa
04.2003 - 08.2004
  • Measured customers and cut fabric according to measurements, patterns and style specifications.
  • Repaired garments such as suits, coats, dresses and other apparel.
  • Altered clothes for a better fit or specific design requirements.
  • Operated sewing machines to stitch fabric together in garment production.
  • Pinned fabric during fittings to identify alterations needed for a perfect fit.
  • Attached buttons, zippers, hooks and other fasteners onto garments.

Education

Ramona High School
Ramona, CA

Skills

  • Customer service focus
  • Team Development
  • Equipment Troubleshooting
  • Supply Ordering
  • Staff Development
  • Schedule oversight
  • Inventory Control
  • Opening and closing procedures
  • Documentation And Reporting
  • Mentoring and Coaching
  • Cash Handling
  • Delegating Work
  • Reliable Leadership Qualities

Timeline

Shift Manager

McDonald's
10.2014 - 07.2022

Assistant Manager

Burger Time
09.2005 - 06.2012

Tailor

Sir Knight
04.2003 - 08.2004

Ramona High School

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Teresa Pacheco