Teresa Penaflor
500 Burnell St, Winnipeg
Summary
Results-driven Training Program Developer experienced in diversifying training offerings and optimizing course content for increased enrollment. Achieved effective program creation for various professional levels through strong organizational skills and proactive conflict resolution. Focused on delivering tailored training solutions that meet evolving departmental needs.
Overview
5
5
years of professional experience
Work History
Training Manager
KFC
2596 Portage Avenue
12.2025 - Current
- Facilitated onboarding sessions for new hires across multiple locations.
- Planned and led training programs on staff development to boost employee knowledge and engagement.
- Developed training programs for team members and management to improve skills and knowledge.
- Organized workshops to enhance customer service and operational excellence across the team.
- Participated in role-playing exercises with teams to practice handling various customer scenarios.
- Mentored staff to enhance skills and promote a positive work environment.
- Implemented standard operating procedures to ensure compliance with company policies.
- Trained new staff on cashier procedures and customer service standards.
- Assisted customers with product inquiries and provided exceptional service.
Server
Holiday Inn Express Hotel
1740 Ellice Avenue
03.2021 - 03.2026
- Delivered exceptional customer service that fostered positive guest dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Responded to guest inquiries and resolved issues to maintain high satisfaction levels during meals.
- Took food and drink orders accurately and promptly from guests.
- Delivered meals and beverages efficiently to dining areas and rooms.
- Assisted in setting up and breaking down dining events and functions.
- Maintained cleanliness and organization of dining spaces throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Education
Technical-Vocational High School
Winnipeg , ManitobaGeneral Wolfe Junior, High School
Winnipeg , ManitobaSkills
- Onboarding facilitation
- Training methods
- Program development
- Workshop organization
- Standard operating procedures
- Staff mentoring
- Coaching and mentoring
- Team building
- Human resources
- Customer relationship management
- Sales leadership
- Time management
- Adaptability to change
- Problem solving
- Critical thinking
- Conflict resolution
- Communication skills
- Team strategies
- Material updates
Timeline
Training Manager
KFC
12.2025 - Current
Server
Holiday Inn Express Hotel
03.2021 - 03.2026
Technical-Vocational High School
General Wolfe Junior, High School