Teresa Pence
Xenia,OH
Summary
Dynamic bar and restaurant manager with a proven track record at The Phoenix Restaurant, excelling in customer service and team leadership. Expert in staff training and health codes compliance, fostering a loyal clientele through exceptional service and a welcoming atmosphere. Committed to enhancing operational efficiency and maintaining high standards in foodservice management.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
29
29
years of professional experience
Work History
Bar Mgr.
FOE
06.2013 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Restaurant Manager
The Phoenix Restaurant
02.1996 - 04.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Xenia High School
Kinsey Rd.05-1977
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Responsible alcohol service
- Staff scheduling
- Health codes compliance
- Safety awareness
- Supply ordering
- Foodservice management
- Equipment maintenance
Timeline
Bar Mgr.
FOE
06.2013 - Current
Restaurant Manager
The Phoenix Restaurant
02.1996 - 04.2013
High School Diploma -
Xenia High School
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