Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Teresa Pendergrass

Royal Palm Beach,FL

Summary

I come with the experience and skills necessary to help advance any agency or organization along with their mission and vision. I have the ability to adapt to any environment and work positively and progressively to help any population ranging from mental health to substance abuse and any area in between. I am able to work with limited supervision as well as be a team player and excellent documenter and reporter. My unique background makes me a strong leader for major change projects.

Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager

Family Center for Recovery
West Palm Beach, FL
06.2024 - Current
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Developed and maintained relationships with community resources and service providers.
  • Utilized case management software and databases for efficient information tracking.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Maintained up-to-date case records with case activity status.
  • Attended court hearings as a representative of the organization when needed.
  • Transitioned clients to different providers based on progress or needs.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Provided referrals to appropriate health care providers or other community resources.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Updated and maintained databases with current information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Behavioral Health Technician

The Haven Detox Center
West Palm Beach, FL
10.2018 - 04.2020
  • Provided quality recovery services by collaborating effectively with team of clinicians, nurses and technicians
  • Participated in daily Treatment Team meetings with program manager, other BHT's, shift supervisors and psychiatrists
  • Observed and documented patient's behavior, reporting any changes in physical and mental states to medical staff

Behavioral Assistant

MACtown INC
West Palm Beach, FL
05.2018 - 10.2018
  • Provided quality recovery services by collaborating effectively with team of clinicians, nurses and technicians
  • Participated in daily Treatment Team meetings with program manager, other BHT's, shift supervisors and psychiatrists
  • Observed and documented patient's behavior, reporting any changes in physical and mental states to medical staff

Senior Customer Service Representative

Check Cashing Store
West Palm Beach, FL
03.2018 - 08.2018
  • Consistently provide a high level of customer service in a prompt and timely manner
  • Knowledge of all check cashing procedures, check rates, and able to identify the various types of checks
  • Ensures customer complaints are handled with a sense of urgency, using good judgment and superior customer service

Mental Health (Adolescent) Counselor

Vital Place Treatment Center
Jacksonville, FL
01.2015 - 12.2017
  • Conducted mental health assessments to gain a better understanding of the patients mental health history
  • Developed individualized treatment plans that would better assist each individual client to better meet their needs
  • Made treatment referrals and leading therapy sessions

Education

Master of Science - Social Work

Capella University
Minnesota City, MN
01-2022

Bachelors of Science - Criminal Justice

Edward Waters College
Jacksonville, FL
05.2018

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
05.2013

Skills

  • EXCELLENT COMPUTER SKILLS
  • MICROSOFT OFFICE
  • MS OFFICE
  • ORGANIZATIONAL SKILLS
  • TEAM PLAYER
  • Communication
  • Ability to Work under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Creativity
  • Innovative
  • Strong Organizational skills
  • Excellent Customer Service
  • Ability to multi-task
  • Ability to make sound and wise judgments
  • Patient support
  • Email and telephone etiquette
  • Decision-making
  • Records management
  • Organization and multitasking
  • Progress evaluations understanding
  • Family education
  • Resource management
  • Program development
  • Court mandated reporter
  • Risk assessment
  • Time management
  • Case documentation
  • MS office
  • Staff management
  • Problem-solving
  • Relationship building
  • Verbal and written communication
  • Social work
  • HIPAA compliance
  • Client advocacy
  • Documentation and reporting
  • Positive attitude
  • Referral coordination
  • Case management tracking

Certification

  • CPR & First Aid, 02/01/18, 02/01/20
  • Driver's License
  • DCF Clearance

Personal Information

Authorized To Work: US

Timeline

Case Manager

Family Center for Recovery
06.2024 - Current

Behavioral Health Technician

The Haven Detox Center
10.2018 - 04.2020

Behavioral Assistant

MACtown INC
05.2018 - 10.2018

Senior Customer Service Representative

Check Cashing Store
03.2018 - 08.2018

Mental Health (Adolescent) Counselor

Vital Place Treatment Center
01.2015 - 12.2017

Master of Science - Social Work

Capella University

Bachelors of Science - Criminal Justice

Edward Waters College

High School Diploma -

Royal Palm Beach High School
Teresa Pendergrass