Teresa Pizanie
Pompton Lakes,NJ
Summary
Dynamic leader with a proven track record at Chili's Restaurant, where I enhanced customer satisfaction and built high-performing teams. Expert in Operations Management and adept at fostering teamwork and collaboration. Achieved significant improvements in employee engagement and business growth through innovative talent development and diversity initiatives.
Overview
8
8
years of professional experience
Work History
Manager
Chili's Restaurant
11.2016 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
Education
Graduated -
East Stroudsburg Senior High School North
Dingmans Ferry, PA2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Customer Relationship Management (CRM)
- Staff Development
- Performance Management
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Business Planning
- Key Performance Indicators
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Managing Operations and Efficiency
- Training and Development
- Customer Relationship Management
- Scheduling and Coordinating
- Written Communication
- Interpersonal Communication
- Professionalism
- Schedule oversight
- Forecasting
Accomplishments
-Women Take The Lead
-Rise
Timeline
Manager
Chili's Restaurant
11.2016 - Current
Graduated -
East Stroudsburg Senior High School North
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