Teresa Plowman
Wichita,KS
Summary
Clerical support professional with experience in data entry, records handling, customer service, and office coordination. Background includes medical records review, HIPAA and DOT compliance, document scanning, and accurate processing of high-volume paperwork while supporting day-to-day workflow needs.
Overview
25
25
years of professional experience
Work History
Self Employed Owner/Operator
Teresa's Delivery Services
Springfield, MO
05.2018 - Current
- Delivered exceptional customer service while monitoring grocery app batches and ensuring vehicle cleanliness for optimal trip readiness.
- Managed daily delivery operations for Teresa's Delivery Services, coordinating routes and schedules.
- Supervised drivers and support staff across local pickup and drop-off assignments.
- Communicated with customers about delivery timing, service needs, and route changes.
Health Information Specialist II
CIOX/Datavant
Atlanta, Georgia
04.2021 - 10.2026
- Reviewed medical records for HIPAA compliance and patient authorization accuracy.
- Analyzed patient data to ensure that all documents were accurate, complete, and in accordance with established policies and procedures.
- Verified patient identifiers and consent forms to ensure accuracy before release.
- Monitored compliance with applicable laws and regulations governing the protection of confidential patient information.
- Developed and maintained statistical reports for compliance with legal and accrediting health information standards.
- Maintained confidential health information using CIOX privacy and security procedures.
- Indexed incoming records for efficient scanning, routing, and secure document storage.
- Coordinated with clinic staff to resolve missing documentation and record issues.
- Responded to provider and patient inquiries about record status and access.
- Conducted educational sessions on topics related to health information management best practices.
DOT Safety Compliance & Eligibility Specialist
O'Reilly Auto Parts
Springfield, MO
09.2017 - 01.2019
- Maintained spreadsheets for 700 newly hired Route Drivers across 24 Distribution Centers, uploaded DOT documents, communicated ETAs of driver packets to DC HR Managers nearing 20-day deadlines, reviewed extensive driver packets, trained HR staff on DOT regulations, contacted past employers for timely employment verifications, and performed various administrative tasks to support HR operations.
- Processed O'Reilly Auto Parts associate eligibility records for benefits enrollment
- Reviewed employee status changes to update eligibility files accurately
- Verified dependent documentation against company benefit requirements
Drug Test Compliance & Eligibility Assistant
Penmac Staffing - O'reilly Auto Parts
Springfield, MO
05.2017 - 09.2017
- Scheduled drug tests for new hires and team members across 4500+ stores nationwide, ensuring compliance with company policies. Teach store managers and district managers how to schedule drug tests online using eScreen. Manage an excel spreadsheet with TM's who have had accidents. Direct management with reasonable suspicions. Answer 60-80 phone calls a day. Assisted with HAID calls, documenting complaints and forwarding to management teams for resolution. Responded to management inquiries regarding team members' MVR records, providing accurate information to support decision-making. Executed administrative tasks.
- Verified associate eligibility for O'Reilly Auto Parts staffing assignments.
- Processed onboarding paperwork for Penmac Staffing and O'Reilly Auto Parts candidates.
- Reviewed employment documents for compliance and eligibility accuracy.
Seasonal Sales Associate
Macy's
Springfield, MO
11.2016 - 03.2017
- Sold fragrance to customers, processed cash, credit, debit, gift card, and check payments. Count monies before and after shift. Cleaned and organized store displays, improving visual appeal for customers. Collaborated with team to deliver excellent customer service.
- Assisted Macy's customers with product selection and fitting room service.
- Processed sales, returns, and exchanges using point-of-sale systems.
- Replenished merchandise and maintained organized sales floor displays.
Administrative Assistant
Express Employment Professionals
Springfield, MO
04.2016 - 10.2016
- Temporary Assistant, currently work Springfield Cardinals Ball Field, provided customer service to enhance visitor experience, processed transactions efficiently as cashier, stocked merchandise to ensure availability for customers, Trained new staff members during sessions. Previous receptionist, order entry, shipping coordinator.
- Managed front desk communications for staffing office visitors, candidates, and clients.
- Scheduled interviews, appointments, and follow-up calls for recruiters and hiring managers.
- Processed applicant files, onboarding forms, and confidential employee records.
Recruiting Coordinator
Trueblue Inc/Labor Ready Inc
Tulsa, OK
05.2015 - 03.2016
- Coordinated job fairs across multiple locations, facilitating connections between employers and potential candidates.
- Contacted Colleges to Schedule Job Fairs
- Recruited workers for several different positions
- Performed Interviews
- Created new hires in System - Ellis
- Created Personnel Files for all legal paperwork
- Stayed in compliance with all Employee paperwork
- Executed E-Verify and conducted five different background checks along with verification of past employment history for all new hires.
Dispatcher
JKP Staffing
Tulsa, OK
04.2015 - 05.2015
- Answer Customer Calls,Dispatched workers to Job sites,Called Customers to check on worker, Created Job Orders,Visited Customers on a weekly basis, called potential customers for upcoming jobs and to negotiate rates. Pick up workers from jobs that have been dismissed, work with team members to come up with a plan to bring in more business.
- Guided workers on proper job performance and PPE usage to ensure safety and compliance during tasks.
- Coordinated daily dispatch schedules for staffing assignments across client sites
- Assigned workers to shifts based on availability, skills, and urgent coverage needs
- Communicated callouts, replacements, and schedule changes to employees and supervisors
Patient Services Rep-Temp
ProRecruiters-Parkside Clinic
Tulsa, OK
02.2015 - 05.2015
- Greet patients and visitors in a prompt, courteous and helpful manner.
- Provided exceptional customer service to enhance client satisfaction.
- Answered phone calls, including triage calls, to address patient inquiries and concerns.
- Checked in patients, screened visitors, and responded to routine requests for information to ensure smooth operations.
- Take bed count from facility nurse and relay to the daily board.
- Control access to a restricted area
- Took photos and assisted in locating patients' clothing to support their comfort and readiness.
- Make copies of all assessment sheets, create assessment boards.
- Keep front and back lobbies neat and clean
Secretary I/TAC Coordinator
Greene County Prosecutors Office
Springfield, MO
09.2013 - 01.2015
- Enter Criminal Cases with sensitive information in a timely manner
- Conducted criminal histories for prosecutors, ensuring systematic documentation of relevant information.
- Enter 24 hour Case Reports into the system with a very short time frame.
- Reconcile the Criminal History Log with the Missouri State Highway Patrol Monthly Report
- Trained 15 employees on updates to policies and procedures of MULES.
- Set up appointments with the Greene County Jail to fingerprint new MULES operators.
- Developed spreadsheets for data entry guidelines, case report tracking, and training manuals to streamline processes.
- Assumed responsibilities in check department during breaks, processing restitution and tax payments to maintain workflow.
Patient Care Coordinator
Preferred Hearing Care
Springfield, MO
10.2012 - 03.2013
- Greeted patients and facilitated completion of new patient paperwork to streamline onboarding process
- Managed incoming phone calls to assist patients
- Schedule Patients for Hearing Test Appointments
- Serviced hearing aids by cleaning and checking devices to maintain functionality and support patient needs
- Delivered exceptional customer service to enhance patient satisfaction and ensure a positive experience
- Mail batteries, proper tubes and domes to patients
- Reconciling daily transactions making bank deposits and counting cash drawer.
- Creating spreadsheets for purchasing and accounting tasks
- Assist management with marketing
Document Specialist
EDCO Group
Springfield, MO
09.2011 - 09.2012
- Achieved and surpassed daily performance goals set for the team.
- Organized medical records by document type to ensure efficient retrieval
- Maintained a daily log to track processed medical records.
- Retrieved medical photos through meticulous location processes
- Researched and located lost folders to maintain accurate medical records
- Operate a Forklift, Cherry Picker and Hand fork truck
- Wear proper safety gear while operating machinery, kept up with training and certifications of equipment.
Operation Manager's Assistant
Ashley Furniture Distribution Center
Springfield, MO
10.2010 - 09.2011
- Welcomed customers at entrance
- Answer 10-line phone system and page calls using intercom
- Assist customers via telephone concerning delivery time
- Frame issues, pick-ups, and product verification
- Maintained daily log of delivery driver information, technician calls, and sales to ensure accurate tracking and reporting.
- Ordering office supplies, replacement parts, replacement Merchandise
- Developed spreadsheets for Operations Manager, calculated commissions for delivery drivers, assisted Customer Service Manager with scheduling tech calls, resolved warehouse issues, coordinated load schedules between stores, researched old delivery receipts, and managed payroll and timekeeping tasks.
Assistant Manager
Murphy USA
Marshfield, MO
08.2009 - 10.2010
- Managed and trained multiple employees while overseeing facility, pump, and parking lot maintenance.
- Developed creative strategies to up-sell promotional items, enhancing customer engagement.
- Processed daily cash transactions, handled corrections, refunds, and customer complaints, and managed daily banking and inventory.
- Account reconciliation and monthly promotions
- Welcomed customers upon arrival at the store
Freight Claims Administrator
Guildmaster
Springfield, MO
05.2008 - 03.2009
- Following up with reimbursements from freight companies - this Increased reimbursements by 75% within a 6 month period
- Filed freight claims with freight companies (Yellow/FedEx) to initiate reimbursement processes
- Interacted with customers regarding damaged freight, shortages, and incorrect shipments to resolve issues effectively
- Maintained a detailed log of freight claims to track issues effectively
- Reconciled return freight to ensure accurate tracking and reporting
Northeast Logistics Manager
TCSI/Transland
Stratford, MO
04.2005 - 05.2008
- Negotiated transportation rates with carriers to ensure cost-effective shipping solutions.
- Coordinated freight bookings with outside carriers to ensure timely deliveries
- Dispatched drivers and utilized Pc Miler for route optimization while processing and filing carrier contracts and insurance certificates
- Collaborated with sales team to schedule driver appointments and manage data entry
Office Manager
Birdville USA
Marshfield, MO
07.2004 - 04.2005
- Managed purchase orders, sales orders, payroll, banking, ordering of office and plant supplies, and 2-line phone system to enhance customer service
- Provided exceptional customer service support
- Managed accounts payable and receivable processes
- Coordinated shipping and receiving processes to streamline order fulfillment
- Oversaw inventory management for American Products to ensure stock availability
- Maintained accurate balance of checkbook
- Research and marketing of new accounts
Accounts Payable Clerk/Receptionist
American Products, LLC
Stratford, MO
01.2002 - 07.2004
- Route incoming packages, provide job application instructions, match incoming invoices to receiving paperwork, enter payables invoices for three companies into the system, adjust tax rates based on current regulations, complete necessary forms, file invoices, print and proofread checks before mailing
- Greet customers, answer and route incoming calls
- Managed procurement of office supplies to maintain inventory levels.
- Search and locate warehouse paperwork to enter into the system.
- Organized and scheduled special events to enhance community engagement.
Education
High school diploma or GED -
Coffeyville Community College
Coffeyville, KS07-1993
Skills
- Microsoft Office, Powerpoint, Data analysis, Logistics coordination, organization, Multi-line communication, Digital communication, Document management, Electronic filing, Efficient documentation
- Scanning
- Data Entry
- Front Desk
- Customer Service
- Account Reconciliation
- Balance Sheet Reconciliation
- Order Entry
- Accounts Payable
- Route Driving
- Documentation review
- English
- Administrative support
- Medical terminology
- Manufacturing
- Microsoft Office
- Inventory management
- General Ledger Accounting
- Accounts Receivable
- Proofreading
- Supply chain management
- Vendor negotiation
- QuickBooks
- Bank Reconciliation
- Payroll administration
- Office Management
- Journal Entries
- Customer service
- Data entry
- Attention to detail
- Clear communication
- Time management
- Professional demeanor
- Staff training and development
- Hiring
- Payroll processing
- Staffing
- Regulatory compliance
- Vehicle maintenance
- Relationship management
- Client Client management
- Route optimization
- Effective communication
Personal Information
- Title: Clerical Support Professional
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Health Information Specialist II
CIOX/Datavant
04.2021 - 10.2026
Self Employed Owner/Operator
Teresa's Delivery Services
05.2018 - Current
DOT Safety Compliance & Eligibility Specialist
O'Reilly Auto Parts
09.2017 - 01.2019
Drug Test Compliance & Eligibility Assistant
Penmac Staffing - O'reilly Auto Parts
05.2017 - 09.2017
Seasonal Sales Associate
Macy's
11.2016 - 03.2017
Administrative Assistant
Express Employment Professionals
04.2016 - 10.2016
Recruiting Coordinator
Trueblue Inc/Labor Ready Inc
05.2015 - 03.2016
Dispatcher
JKP Staffing
04.2015 - 05.2015
Patient Services Rep-Temp
ProRecruiters-Parkside Clinic
02.2015 - 05.2015
Secretary I/TAC Coordinator
Greene County Prosecutors Office
09.2013 - 01.2015
Patient Care Coordinator
Preferred Hearing Care
10.2012 - 03.2013
Document Specialist
EDCO Group
09.2011 - 09.2012
Operation Manager's Assistant
Ashley Furniture Distribution Center
10.2010 - 09.2011
Assistant Manager
Murphy USA
08.2009 - 10.2010
Freight Claims Administrator
Guildmaster
05.2008 - 03.2009
Northeast Logistics Manager
TCSI/Transland
04.2005 - 05.2008
Office Manager
Birdville USA
07.2004 - 04.2005
Accounts Payable Clerk/Receptionist
American Products, LLC
01.2002 - 07.2004
High school diploma or GED -
Coffeyville Community College