Teresa Propst
Tulsa,OK
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
13
13
years of professional experience
Work History
Reset Specialist
Mclane Company, Inc
07.2019 - Current
- Ensured plan-o-gram compliance to maintain standardized product display and improve customer experience.
- Collaborated with cross-functional teams to align store initiatives and enhance overall performance.
- Assisted in building and moving displays, gondolas, shelving, and products to establish best location for sales on all company products.
- Effectively and accurately receive and report projects through a web-based application on a daily basis.
- Work independently and in a team environment.
- Travel to stores, staying overnight Mon - Fri.
Part-Time Merchandiser
Conival - Design Design
Grand Rapids, MI
10.2012 - 12.2020
- Organized displays according to company standards and specifications.
- Conducted regular inventory checks to maintain accurate stock levels.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Printed labels and tags for for-sale merchandise.
- Built product displays and placed appropriate signage for merchandise.
- Monitored weekly, monthly and quarterly achievement goals.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Technical Support Representative
Dish Company, Inc
08.2018 - 07.2019
- Provide quality technical and customer service through one call resolution and establishing long term customer relations.
- Troubleshoot technical issues by identifying root causes and implementing effective solutions.
- Performed network diagnostics to ensure optimal performance and reliability of systems.
- Configured software settings to align with user requirements and enhance overall performance.
Reset Merchandiser
Mclane Company, Inc
06.2015 - 04.2018
- Ensured plan-o-gram compliance to maintain standardized product display and improve customer experience.
- Collaborated with cross-functional teams to align store initiatives and enhance overall performance.
- Assisted in building and moving displays, gondolas, shelving, and products to establish best location for sales on all company products.
- Effectively and accurately receive and report projects through a web-based application on a daily basis.
- Work independently and in a team environment.
- Travel to stores, staying overnight Mon - Fri.
Retail Sales Merchandiser
Dietz & Watson
03.2014 - 04.2015
- Acquired extensive product knowledge to effectively communicate features and benefits to clients.
- Delivered engaging sales presentations that effectively showcased product value and addressed customer needs.
- Developed effective merchandising strategies to increased product appeal and sales.
- Managed stock inventory to ensure product availability and minimize overstock situations.
- Travel to stores, occasionally requiring overnight stays.
Education
High School Diploma -
Tulsa Christian Schools
Tulsa, OK06.1988
Some College (No Degree) - Accounting
Tulsa Community College
Tulsa, OKSkills
- Communication skills
- Customer service and support
- Display maintenance and construction
- Time management
- Plan-o-gram design and merchandise resetting
- Inventory management
- Web-based reporting
- Cross-functional collaboration
- Technical troubleshooting and network diagnostics
- Product knowledge and recovery
- Problem solving
- Reliability and punctuality
- Attention to detail
- Point of sale (POS) systems
- Active listening and engagement
- Brand presentations and pricing strategies
References
References available upon request.
Timeline
Reset Specialist
Mclane Company, Inc
07.2019 - Current
Technical Support Representative
Dish Company, Inc
08.2018 - 07.2019
Reset Merchandiser
Mclane Company, Inc
06.2015 - 04.2018
Retail Sales Merchandiser
Dietz & Watson
03.2014 - 04.2015
Part-Time Merchandiser
Conival - Design Design
10.2012 - 12.2020
High School Diploma -
Tulsa Christian Schools
Some College (No Degree) - Accounting
Tulsa Community College
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