Teresa Purcell

A technical instructor responsible for performing all aspects of instruction for assigned program to include, but not limited to, implementing, revising, and evaluating assigned program area curriculum; utilizing all resources available to innovate and to change to meet evolving program and industry needs.

Assisted callers in emergency situations with appropriate information and support. Offered friendly and efficient service to customers, handled challenging situations with ease. Routed calls to police, fire, and ambulance service to meet individual call needs. Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments. Assessed emergency requests and made quick judgment calls to determine appropriate action.

Coordinated, managed and implemented auditing projects and prepared for evaluation. Participated in billing and collections operations to facilitate client payment of invoices. Trained and mentored staff on policies and procedures to establish strong foundation for client development and service activities. Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters. Gathered and analyzed financial data to determine improvement efforts. Prepared working papers, reports and supporting documentation for audit findings.

Coordinated with cross-functional teams to resolve project issues and mitigate risks. Met project deadlines without sacrificing build quality or workplace safety. Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines. Monitored project progress, identified risks and took corrective action as needed. Ensure that all work meets applicable QA/QC guidelines. Responsible for proper management of waste generated as a result of analytical procedures. Assure all hazardous/non-hazardous waste coming into facility properly coded for routing, incineration, and billing according to proper protocol within the company's policies.