Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Teresa Raines

Magnolia,TX

Summary

Debtor counselor with 20 years of customer service experience. Expertise in data entry and effective communication, specializing in resolving client inquiries. Proven track record of delivering accurate information and maintaining a friendly demeanor with clients.

Overview

35
35
years of professional experience

Work History

Debtor Counselor/Administrative Assistant

Tiffany Castro, Standing Chapter 13 Trustee
Katy, Texas
05.2016 - Current
  • Assist Chapter 13 debtors with inquiries about payment plans and case statuses.
  • Resolve access issues for e-pay accounts of debtors and assist with online account setup for monthly payments.
  • Review new Chapter 13 filings for a personal business or multiple properties.
  • Enter data into spreadsheets using Microsoft Excel and similar applications.
  • Monitor stock levels to maintain an inventory of office supplies.
  • Provide a monthly calendar of hearing dates, events, and staff days off.
  • Welcome visitors at front desk, addressing inquiries and directing them appropriately.
  • Update contact lists with changes in employee status or contact information.

Debtor Counselor

William Heitkamp, Standing Trustee
Katy, Texas
01.1991 - 06.2011
  • Managed telephone inquiries from attorneys and debtors efficiently, ensuring prompt resolution.
  • Provided debtors with printed summaries of received payments and amounts sent to creditors.
  • Verified payment history accuracy, correcting clerical errors when necessary.
  • Processed and mailed monthly disbursement checks, maintaining timely payment schedules.
  • Reviewed vehicle loan requests to confirm adherence to approval criteria.

Education

High School Diploma -

Katy High School
Katy, TX
08-1985

Skills

  • Data entry and customer service
  • Effective communication
  • Attention to detail
  • Dependability and responsibility
  • Active listening
  • Remote office availability
  • Case documentation
  • Calendaring

References

References available upon request.

Timeline

Debtor Counselor/Administrative Assistant

Tiffany Castro, Standing Chapter 13 Trustee
05.2016 - Current

Debtor Counselor

William Heitkamp, Standing Trustee
01.1991 - 06.2011

High School Diploma -

Katy High School
Teresa Raines