Debtor counselor with 20 years of customer service experience. Expertise in data entry and effective communication, specializing in resolving client inquiries. Proven track record of delivering accurate information and maintaining a friendly demeanor with clients.
Overview
35
35
years of professional experience
Work History
Debtor Counselor/Administrative Assistant
Tiffany Castro, Standing Chapter 13 Trustee
Katy, Texas
05.2016 - Current
Assist Chapter 13 debtors with inquiries about payment plans and case statuses.
Resolve access issues for e-pay accounts of debtors and assist with online account setup for monthly payments.
Review new Chapter 13 filings for a personal business or multiple properties.
Enter data into spreadsheets using Microsoft Excel and similar applications.
Monitor stock levels to maintain an inventory of office supplies.
Provide a monthly calendar of hearing dates, events, and staff days off.
Welcome visitors at front desk, addressing inquiries and directing them appropriately.
Update contact lists with changes in employee status or contact information.
Debtor Counselor
William Heitkamp, Standing Trustee
Katy, Texas
01.1991 - 06.2011
Managed telephone inquiries from attorneys and debtors efficiently, ensuring prompt resolution.
Provided debtors with printed summaries of received payments and amounts sent to creditors.
Verified payment history accuracy, correcting clerical errors when necessary.
Processed and mailed monthly disbursement checks, maintaining timely payment schedules.
Reviewed vehicle loan requests to confirm adherence to approval criteria.
Case Management Department Supervisor at Chapter 13 Trustee Middle District of AlabamaCase Management Department Supervisor at Chapter 13 Trustee Middle District of Alabama