Teresa Raines
Rockwall
Summary
Results-driven Store Manager with over 10 years of experience in retail operations. Expertise in team leadership, inventory management, and customer service. Successfully optimized store operations, enhancing customer experiences and driving sales growth. Proven ability in staff training and improving operational efficiency, leading to increased customer satisfaction.
Overview
28
28
years of professional experience
Work History
Store Manager
Tuesday Morning
Rockwall
11.2022 - 02.2023
- Oversaw daily store operations to ensure efficient workflow and customer satisfaction.
- Supervised and trained new employees on company policies and customer service standards.
- Organized merchandise displays to improve product visibility and customer engagement.
- Managed inventory by tracking stock levels and ordering supplies accordingly.
- Handled customer inquiries and resolved issues to maintain positive shopping experiences.
- Conducted regular audits of safety and cleanliness standards within the store.
- Executed opening and closing procedures, including cash handling responsibilities.
- Provided ongoing support and guidance to team members during shifts.
Store Manager
The Gap
Dallas
10.2000 - 08.2010
- Managed daily store operations to ensure efficient workflow and high customer satisfaction.
- Supervised team members, providing guidance and support throughout shifts.
- Organized merchandise displays to improve product visibility and attractiveness.
- Assisted with inventory management, tracking stock levels and ordering supplies as needed.
- Trained new employees on company policies and customer service practices.
- Conducted regular audits of safety and cleanliness standards in the store.
- Collaborated with corporate teams to develop promotional strategies and merchandising plans.
- Balanced daily sales, reconciled cash, and processed bank deposits for financial accuracy.
Store Manager
The Disney Store
Dallas
05.1995 - 07.1999
- Managed daily store operations to optimize workflow and elevate customer satisfaction.
- Supervised team members, providing ongoing guidance and support during shifts.
- Organized merchandise displays to improve product visibility and customer appeal.
- Conducted inventory management, tracking stock levels and ordering supplies as needed.
- Trained new employees on company policies and customer service protocols.
- Executed regular audits of store safety and cleanliness standards.
- Collaborated with corporate teams on promotional strategies and merchandising initiatives.
- Created weekly work schedules to ensure adequate staffing within fiscal guidelines.
Education
Associate of Arts - Management
Dallas CC
Dallas, OR06-1989
Skills
- Customer service excellence
- Inventory management
- Visual merchandising
- Team building
- Employee training
- Sales forecasting
- Effective communication
- Problem solving
- Attention to detail
- Adaptability to change
- Multitasking and organization
- Accurate cash handling
- Staff performance improvement
- Shift management
- Bank and safe deposits
- Sales coaching
- Talent recruitment
- Retail operations management
- Operational efficiency
- Employee scheduling
Timeline
Store Manager
Tuesday Morning
11.2022 - 02.2023
Store Manager
The Gap
10.2000 - 08.2010
Store Manager
The Disney Store
05.1995 - 07.1999
Associate of Arts - Management
Dallas CC