Teresa Ricardez
Metairie,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Terminix
07.2024 - Current
- Maintained calmness under pressure to successfully handle disagreements.
- Handled customer issues efficiently, contributing to better client loyalty.
- Managed escalated calls effectively to find satisfactory resolutions for customers and company.
- Responded to customer requests for products, services, and company information.
- Secured positive customer feedback by consistently addressing needs attentively.
- Resolved issues efficiently, enhancing customer satisfaction.
Customer Service Representative
Sleep Number
07.2017 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
high school diploma -
Plainfield High School
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Payment Processing
- Product Knowledge
- Appointment Scheduling
- Problem Resolution
Timeline
Customer Service Representative
Terminix
07.2024 - Current
Customer Service Representative
Sleep Number
07.2017 - 06.2024
high school diploma -
Plainfield High School
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