Teresa Rice

Customer service Data entry

Administering knowledge test

Administering skills test for every class

Receives all credit and cash payments

Travels to outlining offices every month

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Stocked, labeled and inventoried medication to keep accurate records.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Entered and processed patients' prescriptions into internal system.
• Collected co-payments or full payments from customers.
• Set up and modified patient profiles in Microsoft to include current information such as medications and insurance details.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Furthered skills by actively taking part in employee training and taking classes to improve skills.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Maintained frequent supervision of residents unable to call for assistance.
• Drew blood for all lab tests.
• Entered all charges and lab results into the system
• Assisted E.R Physician